on 18-02-2022 23:35
I've have had my superhub 4 a few weeks and it has been rebooting every night between midnight and 1 am. The superhub 3 that I had previously never done this for all the years that I had it.
I have called Customer services many times, and told me to reboot every time I call. that does not fix it. One even said that I should pay for gadget support, which I declined as the superhub4 is not my "gadget". The hub 4 is on the latest firmware. I do recall that the hub had problems connecting to the 3 pods which took a few calls and a week to sort out, I don`t know if that is related.
Every device in the house disconnects at that time, wired or wireless, the internet comes back on after approximately 5 minutes. The internet is absolutely fine during the rest of the day.
any ideas
Answered! Go to Answer
on 10-03-2022 12:34
Hi @WestBrom11,
Thank you for coming back to us about your ongoing broadband issue. I'm glad to hear that your services are working well at the moment.
Please let us know how you get on and if you need any further help, we're happy to assist further if needed.
Thank you. 🙂