on 10-12-2021 14:32
Hi
Please can the below be checked to see if the power levels and errors are ok, The friendly staff on whatsapp support advise me there unable to check / test power levels.
I have just taken out a brand new 1gig service aswell and i can confirm all cables are tight and connected properly
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 4.300003 | 38.605377 | QAM256 | 25 |
6 | 179000000 | 2.000000 | 38.605377 | QAM256 | 6 |
7 | 187000000 | 2.000000 | 38.983261 | QAM256 | 7 |
8 | 195000000 | 1.799999 | 38.605377 | QAM256 | 8 |
9 | 203000000 | 1.700001 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 1.900002 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 1.799999 | 38.605377 | QAM256 | 11 |
12 | 227000000 | 2.000000 | 38.605377 | QAM256 | 12 |
13 | 235000000 | 2.000000 | 38.983261 | QAM256 | 13 |
14 | 243000000 | 2.000000 | 38.983261 | QAM256 | 14 |
15 | 251000000 | 1.700001 | 37.636276 | QAM256 | 15 |
16 | 259000000 | 2.200001 | 38.605377 | QAM256 | 16 |
17 | 267000000 | 2.799999 | 38.605377 | QAM256 | 17 |
18 | 275000000 | 3.299999 | 38.605377 | QAM256 | 18 |
19 | 283000000 | 3.200001 | 38.605377 | QAM256 | 19 |
20 | 291000000 | 3.599998 | 38.605377 | QAM256 | 20 |
21 | 299000000 | 4.000000 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 4.300003 | 38.605377 | QAM256 | 22 |
23 | 315000000 | 4.400002 | 38.605377 | QAM256 | 23 |
24 | 323000000 | 4.300003 | 38.605377 | QAM256 | 24 |
26 | 339000000 | 4.400002 | 38.605377 | QAM256 | 26 |
27 | 347000000 | 4.599998 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 4.500000 | 38.605377 | QAM256 | 28 |
29 | 363000000 | 4.699997 | 38.605377 | QAM256 | 29 |
30 | 371000000 | 4.400002 | 38.605377 | QAM256 | 30 |
31 | 379000000 | 4.199997 | 38.983261 | QAM256 | 31 |
32 | 387000000 | 4.599998 | 38.605377 | QAM256 | 32 |
33 | 395000000 | 5.000000 | 38.983261 | QAM256 | 33 |
34 | 403000000 | 4.900002 | 38.983261 | QAM256 | 34 |
35 | 411000000 | 4.699997 | 38.605377 | QAM256 | 35 |
36 | 419000000 | 4.699997 | 38.605377 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 78 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.605377 | 4733034 | 0 |
9 | Locked | 38.605377 | 3352494 | 28 |
10 | Locked | 38.605377 | 5 | 0 |
11 | Locked | 38.605377 | 218 | 1060 |
12 | Locked | 38.605377 | 219483 | 0 |
13 | Locked | 38.983261 | 9 | 0 |
14 | Locked | 38.983261 | 4798 | 0 |
15 | Locked | 37.636276 | 1340 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 1 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.605377 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.983261 | 0 | 0 |
35 | Locked | 38.605377 | 0 | 0 |
36 | Locked | 38.605377 | 0 | 0 |
37 | 96 | 4K | 1880 | QAM4096 | 424 |
37 | Locked | 41 | 5.6 | 27107687 | 8 |
on 16-12-2021 11:41
You've got a SNR issue that needs resolving:
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 38.605377 | 1777 | 0 |
2 | Locked | 38.605377 | 211 | 0 |
3 | Locked | 36.386890 | 6265281 | 5 |
4 | Locked | 38.605377 | 768181 | 746 |
5 | Locked | 38.983261 | 510 | 0 |
6 | NotLocked | 35.779911 | 8387 | 184890 |
7 | Locked | 34.925610 | 8003367 | 200520 |
8 | Locked | 38.983261 | 1040 | 0 |
9 | Locked | 38.983261 | 214028 | 0 |
10 | Locked | 36.609653 | 55434 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
on 16-12-2021 11:45
im aware, it was worse after the engineer left last night as before he came it was only the 1 channel, But he thinks theres issues in the cab and had to leave it for now and escalated to his supervisor - hopefully he might be coming out to me today, But ive not heard anything 😞 im just sat in limbo at the min paying full price for a service im not getting
on 16-12-2021 11:47
@Fawcett90 wrote:im aware, it was worse after the engineer left last night as before he came it was only the 1 channel, But he thinks theres issues in the cab and had to leave it for now and escalated to his supervisor - hopefully he might be coming out to me today, But ive not heard anything 😞 im just sat in limbo at the min paying full price for a service im not getting
Well you aren't getting the min guaranteed speed so VM need to do something about it.
https://www.virginmedia.com/shop/broadband/speeds
on 16-12-2021 11:49
im hoping one the admins will reach out to me soon so we can get something sorted - even worse when im working from home 😕
on 17-12-2021 12:51
so an update, engineers been out again and swapped out the router, and still have the same issues with speeds not hitting above 480mb, when should be 1gb, cables have been checked and no errors could be found, so they are now reaching out to networks.
Since the engineer left i have noticed im only getting 20 channels on docsis 3.0 and 1 on Docsis 3.1
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 20 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
36 | 419000000 | 5.099998 | 38.605377 | QAM256 | 36 |
17 | 267000000 | 3.900002 | 38.983261 | QAM256 | 17 |
18 | 275000000 | 4.400002 | 38.605377 | QAM256 | 18 |
19 | 283000000 | 4.300003 | 38.983261 | QAM256 | 19 |
20 | 291000000 | 4.400002 | 38.605377 | QAM256 | 20 |
21 | 299000000 | 4.900002 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 5.099998 | 38.605377 | QAM256 | 22 |
23 | 315000000 | 5.500000 | 38.983261 | QAM256 | 23 |
24 | 323000000 | 5.500000 | 38.983261 | QAM256 | 24 |
25 | 331000000 | 5.599998 | 38.983261 | QAM256 | 25 |
26 | 339000000 | 5.400002 | 38.983261 | QAM256 | 26 |
27 | 347000000 | 5.500000 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 5.500000 | 38.605377 | QAM256 | 28 |
29 | 363000000 | 5.900002 | 38.605377 | QAM256 | 29 |
30 | 371000000 | 5.800003 | 38.605377 | QAM256 | 30 |
31 | 379000000 | 5.500000 | 38.983261 | QAM256 | 31 |
32 | 387000000 | 5.500000 | 38.983261 | QAM256 | 32 |
33 | 395000000 | 5.300003 | 38.983261 | QAM256 | 33 |
34 | 403000000 | 4.900002 | 38.605377 | QAM256 | 34 |
35 | 411000000 | 5.099998 | 38.983261 | QAM256 | 35 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
36 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.983261 | 0 | 0 |
37 | 96 | 4K | 1880 | QAM4096 | 424 |
37 | Locked | 41 | 5.0 | 3717795 | 0 |
on 20-12-2021 14:26
Thanks for your posts and updates, Fawcett90,
How has the service been since your post? I can see on a similar post it's back to 32 channels. Let us know how it goes.
Cheers,
Corey C