on 18-11-2021 21:59
Hi my mum's hub 3 keeps dropping connections every few seconds for more than a month now. I have done the following below. The Hub is connected to the PC via ethernet cable, the wifi works as normal.
Rebooted, Reset the Hub, Switched off for 10 minutes, checked all wires, changed the cable to different ports on the hub.
on 18-11-2021 22:36
Let’s have a look at your circuit, please post some stats, details below:
How to get stats from a VM hub
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 18-11-2021 22:53
1 | 299000000 | 13.3 | 40 | 256 qam | 21 |
2 | 139000000 | 14.8 | 40 | 256 qam | 1 |
3 | 147000000 | 14.9 | 40 | 256 qam | 2 |
4 | 155000000 | 14.9 | 40 | 256 qam | 3 |
5 | 163000000 | 14.5 | 40 | 256 qam | 4 |
6 | 171000000 | 14.6 | 40 | 256 qam | 5 |
7 | 179000000 | 14.6 | 40 | 256 qam | 6 |
8 | 187000000 | 14.8 | 40 | 256 qam | 7 |
9 | 195000000 | 14.5 | 40 | 256 qam | 8 |
10 | 203000000 | 14.4 | 40 | 256 qam | 9 |
11 | 211000000 | 14.3 | 40 | 256 qam | 10 |
12 | 219000000 | 13.9 | 40 | 256 qam | 11 |
13 | 227000000 | 14 | 40 | 256 qam | 12 |
14 | 235000000 | 14 | 40 | 256 qam | 13 |
15 | 243000000 | 14 | 40 | 256 qam | 14 |
16 | 251000000 | 13.1 | 40 | 256 qam | 15 |
17 | 259000000 | 13.5 | 40 | 256 qam | 16 |
18 | 267000000 | 13.9 | 40 | 256 qam | 17 |
19 | 275000000 | 14.1 | 40 | 256 qam | 18 |
20 | 283000000 | 13.4 | 40 | 256 qam | 19 |
21 | 291000000 | 12.9 | 40 | 256 qam | 20 |
22 | 307000000 | 14 | 40 | 256 qam | 22 |
23 | 315000000 | 13.9 | 40 | 256 qam | 23 |
24 | 323000000 | 13 | 40 | 256 qam | 24 |
1 | Locked | 40.3 | 76 | 0 |
2 | Locked | 40.3 | 126 | 0 |
3 | Locked | 40.9 | 93 | 0 |
4 | Locked | 40.3 | 78 | 0 |
5 | Locked | 40.3 | 42 | 0 |
6 | Locked | 40.3 | 67 | 0 |
7 | Locked | 40.3 | 111 | 0 |
8 | Locked | 40.3 | 82 | 0 |
9 | Locked | 40.3 | 114 | 0 |
10 | Locked | 40.3 | 104 | 0 |
11 | Locked | 40.3 | 83 | 0 |
12 | Locked | 40.3 | 83 | 0 |
13 | Locked | 40.3 | 105 | 0 |
14 | Locked | 40.3 | 81 | 0 |
15 | Locked | 40.3 | 68 | 0 |
16 | Locked | 40.3 | 71 | 0 |
17 | Locked | 40.3 | 140 | 0 |
18 | Locked | 40.3 | 43 | 0 |
19 | Locked | 40.3 | 29 | 0 |
20 | Locked | 40.3 | 36 | 0 |
21 | Locked | 40.3 | 69 | 0 |
22 | Locked | 40.9 | 43 | 0 |
23 | Locked | 40.9 | 47 | 0 |
24 | Locked | 40.3 | 58 | 0 |
on 18-11-2021 22:54
1 | 25800080 | 36 | 5120 | 64 qam | 6 |
2 | 46200181 | 36.8 | 5120 | 32 qam | 3 |
3 | 39400000 | 36.5 | 5120 | 64 qam | 4 |
4 | 32600000 | 36.3 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 18-11-2021 23:02
Network Log
Time Priority Description
18/11/2021 22:45:39 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2021 00:19:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 07:26:54 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 21:23:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:25:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:25:9 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:24:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:22:19 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:19:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:18:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:17:55 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:17:55 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:17:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 11:16:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2021 01:29:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 03:17:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2021 06:49:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 15:17:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 06:42:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 03:17:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 18-11-2021 23:03
18-11-2021 23:27 - edited 18-11-2021 23:27
Downstream is too high, should be between -6 and +10. A technician will need to fix this.
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on 21-11-2021 11:57
Hello HassanM69
Sorry to hear this
As advised above, We need to get a Technician booked for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L