Hi,
Engineer visit number five..
I'm extremely frustrated and disappointed to say that yet again an engineer turned up at my property, he had ZERO knowledge of the past issues and literally went through a check list of what the other four had already done.
From my previous messages I at least thought that a conversation would have been had with him??
Connectors removed and changed.....left with me.....3 hours later....mauve light....to white....to flashing green....back to mauve.
The engineer asked me to message him directly if the problem comes back, which I have done, and have since received a response that he'll forward to management on Monday.......but it's not enough.
It's obvious that my household has more than a basic issue...so why are engineers being thrown at it, with no prior knowledge?
I've had enough of having to go through the issue each and every visit, explaining the fault, having to explain what all the other engineers have done (why??) explaining about the high packet loss on the BQM.
I'm a electrical service engineer myself, this is not how engineers should be sent out.
This has gone way past annoyance, and I think that I've been more than patient with it......it's affecting my work, my partners work (dropping calls constantly in management meetings) and the home life of my disabled child,
I need either a resolution, or a statement that Virgin is unable is fix my fault. I also require the details on where and who I forward my formal complaint too.
