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Aneki
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SuperHub 2 dropping wired connection.

SuperHub 2.0 constantly slow AF past 2 days. One minute it's normal, next it's less than 3 MBp/s.

I have tried different ports, tried a different cable. Rebooted too many times to mention - and it's just my desktop PC that's now connected.

Checking the SuperHub logs, there are constant 'No Ranging Response received - T3 time-out' and T4 errors.

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked4163000000 Hz256 QAM-2.9 dBmV 37.1 dB522354
Locked1139000000 Hz256 QAM-0.6 dBmV 37.1 dB235086448
Locked2147000000 Hz256 QAM-3.3 dBmV 36.6 dB14780402
Locked3155000000 Hz256 QAM-3.6 dBmV 36.0 dB170411394
Locked5171000000 Hz256 QAM-1.7 dBmV 37.6 dB506473
Locked6179000000 Hz256 QAM-0.3 dBmV 37.9 dB359310
Locked7187000000 Hz256 QAM0.3 dBmV 38.3 dB425317
Locked8195000000 Hz256 QAM0.3 dBmV 39.0 dB1103297

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked1225800000 HzATDMA48.5 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked946200000 HzATDMA48.5 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked1039400000 HzATDMA50.8 dBmV32QAM6400000 Hz5120 Ksym/sec
Locked1132600000 HzATDMA48.5 dBmV16QAM6400000 Hz5120 Ksym/sec
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jbrennand
Alessandro Volta
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Message 2 of 12
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Re: SuperHub 2 dropping wired connection.

Post up the Network Logs data too.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Aneki
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Message 3 of 12
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Re: SuperHub 2 dropping wired connection.

Not much to see, like I say, it's just....

10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
10/07/201915:24:45 GMT82000200No Ranging Response received - T3 time-out
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Aneki
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Message 4 of 12
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Re: SuperHub 2 dropping wired connection.

I'm sure I posted this in reply, it seems to have vanished! Anyway, this is all I get...

10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
10/07/201919:22:22 GMT82000200No Ranging Response received - T3 time-out
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Aneki
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Message 5 of 12
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Re: SuperHub 2 dropping wired connection.

For some reason my post of the data logs keeps disappearing?!

There's not much to see anyway, it's just line after line of "No ranging response received - T3 time-out".

Annotation 2019-07-10 202340.png

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jbrennand
Alessandro Volta
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Message 6 of 12
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Re: SuperHub 2 dropping wired connection.

T3 timeouts are not good. Just copy and paste the logs data into the posting box and post it - the software will strip out the personal info.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Aneki
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Message 7 of 12
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Re: SuperHub 2 dropping wired connection.

11/07/201910:18:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:18:16 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:18:16 GMT66050310Auth Success - Web login successful.
11/07/201910:17:46 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:17:16 GMT82000500Started Unicast Maintenance Ranging - No Response received - T3 time-out
11/07/201910:17:15 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:17:14 GMT82000700Unicast Ranging Received Abort Response - initializing MAC
11/07/201910:17:14 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:16:59 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:16:56 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:16:26 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:15:56 GMT82000500Started Unicast Maintenance Ranging - No Response received - T3 time-out
11/07/201910:15:36 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:15:36 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:15:16 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:15:06 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
11/07/201910:14:36 GMT82000500Started Unicast Maintenance Ranging - No Response received - T3 time-out
11/07/201910:14:17 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:14:17 GMT82000700Unicast Ranging Received Abort Response - initializing MAC
11/07/201910:14:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Aneki
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Message 8 of 12
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Re: SuperHub 2 dropping wired connection.

11/07/2019 10:18:16 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 11/07/2019 10:18:16 GMT 82000200 No Ranging Response received - T3 time-out 11/07/2019 10:18:16 GMT 66050310 Auth Success - Web login successful. 11/07/2019 10:17:46 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 11/07/2019 10:17:16 GMT 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out 11/07/2019 10:17:15 GMT 82000200 No Ranging Response received - T3 time-out 11/07/2019 10:17:14 GMT 82000700 Unicast Ranging Received Abort Response - initializing MAC 11/07/2019 10:17:14 GMT 82000200 No Ranging Response received - T3 time-out 11/07/2019 10:16:59 GMT 82000200 No Ranging Response received - T3 time-out 11/07/2019 10:16:56 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 11/07/2019 10:16:26 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 11/07/2019 10:15:56 GMT 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out 11/07/2019 10:15:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Aneki
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Message 9 of 12
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Re: SuperHub 2 dropping wired connection.

11/07/201910:28:00 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:27:59 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:27:58 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:27:57 GMT82000200No Ranging Response received - T3 time-out
11/07/201910:27:57 GMT66050310Auth Success - Web login successful.
11/07/201910:27:48 GMT66050300Auth Fail - Web login failed.
11/07/201910:27:39 GMT66050310Auth Success - Web login successful.
11/07/201910:27:35 GMT82000500Started Unicast Maintenance Ranging - No Response received - T3 time-out
11/07/201910:27:15 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Aneki
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Message 10 of 12
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Re: SuperHub 2 dropping wired connection.

Sorry for the spam, I'm still having major trouble with stuff loading. A local fault was identified, and apparently "fixed" at 6pm today - like hell it has. I've got an engineer coming on Monday to sort it out, hopefully!

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