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londondesigner
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Super hub router locking up

Hi all,

My VM SH2 router seems to keep locking up.  I saw the post from VM about Super Hub 2 WiFi Performance with chrome cast, I think all my devices are up to date but they don't say which versions are safe to use with the hub? My Chrome cast is using ver 1.37.144496

When it locks up both Wifi (2.4 & 5GHz) lock up as well as the network ports on the back of the hub.  A reboot seems to always fix it, but it's really annoying as it take at least 5 mins for all the services to restart.

Do people think it's the router giving up or the signal related? I've posted the down stream signal details below.

        
Lock StatusChannels IDFrequency ModulationRx PowerRxMERPre RS ErrorsPost RS Errors
Locked21299000000 Hz256 QAM-0.8 dBmV 38.6 dB1227748
Locked17267000000 Hz256 QAM-1.3 dBmV 37.9 dB3479839
Locked18275000000 Hz256 QAM-1.3 dBmV 37.9 dB48371308
Locked19283000000 Hz256 QAM-1.3 dBmV 37.9 dB3421777
Locked20291000000 Hz256 QAM-1.0 dBmV 39.0 dB1665638
Locked22307000000 Hz256 QAM-0.6 dBmV 38.6 dB1289894
Locked23315000000 Hz256 QAM-0.6 dBmV 39.4 dB25191204
Locked24323000000 Hz256 QAM-0.6 dBmV 39.4 dB44221421

 

Thanks,

Paul

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jpeg1
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Message 2 of 9
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Re: Super hub router locking up

The signal levels are OK but there are too many uncorrected errors. They might be historical though.

Can you do a factory default with a pin, to clear the error log?  Then check the same log after a day.

If the uncorrected errors are there again it will be time to call customer service to arrange a visit, They will probably replace the hub.

If you haven't already done so, check that the coax connectors are screwed up tight.

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londondesigner
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Re: Super hub router locking up

Those errors almost doubled in 15mins I wrote the post. 

Hate to reset as have bunch of reserved ips etc. 

I'll check the coax...

Regards,

Paul

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jbrennand
Alessandro Volta
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Re: Super hub router locking up

Then call it in.
Also set up a free BQM so you can monitor your connection 24/7
https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jpeg1
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Re: Super hub router locking up


@londondesigner wrote:

Those errors almost doubled in 15mins I wrote the post. 

Hate to reset as have bunch of reserved ips etc. 

I'll check the coax...

Regards,

Paul


If you can't find a fault with the coax, call CS today.  Good luck!

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londondesigner
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Message 6 of 9
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Re: Super hub router locking up

thanks!  I'll need it!

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Forum Team
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Re: Super hub router locking up

Hi there londondesigner, 

 

Thanks for posting - sorry that you've had some issues. Have you managed to contact us since your post and get the help you needed? 

 

Please do pop back here with any updates or if you need any more assistance. 

 

Cheers

Katie - Forum Team


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londondesigner
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Message 8 of 9
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Re: Super hub router locking up

Hi Katie,

I called in and they will send a engineer next weekend.  

Not seen so many reboots today...so far.

Regards, Paul.

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Forum Team
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Re: Super hub router locking up

Cheers for letting us know Paul - hope all goes well with the visit; please let us know how it goes. 

 

Have a good week. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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