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Martinmc
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Super hub replacement

Hi,

we have an original super hub, which has finally given up the ghost and stopped functioning all together. Therefore we would like to know how we go about getting a replacement.

martin

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Superuser
Superuser
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Re: Super hub replacement

Report your fault and Virgin Media will take appropriate action, free of charge.

150 from your Virgin Media landline or 0345 454 1111.

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Forum Team (Retired) Emma_E
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Re: Super hub replacement

Hi Martinmc, 

 

Welcome to the forums, I am sorry to see you have had trouble with your hub. 

 

I have taken a look and your modem SNR is too low and the power levels are out. I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma

 


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