Menu
Reply
  • 4
  • 0
  • 0
TdI
Joining in
379 Views
Message 1 of 6
Flag for a moderator

Super hub 3 not working properly with wireless printer

Just switched from BT to Virgin. Every time I want to print I have to turn the printer off and on even though both the printer and hub 3 show they are connected wirelessly. Worked ok before the switch!

0 Kudos
Reply
  • 19.07K
  • 1.67K
  • 4.18K
Superuser
Superuser
371 Views
Message 2 of 6
Flag for a moderator

Re: Super hub 3 not working properly with wireless printer

if take a look at http://community.virginmedia.com/t5/Networking-and-WiFi/Connecting-WiFi-adaptor-for-air-con/td-p/362... since some devices dont like the combined name for 2.4 and 5ghz



--------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up on kudos. If someone's solved your problem, why not mark their message as an Accepted Solution, but only do this once issue has been resolved.
0 Kudos
Reply
  • 4
  • 0
  • 0
TdI
Joining in
339 Views
Message 3 of 6
Flag for a moderator

Re: Super hub 3 not working properly with wireless printer

Thanks for the suggestion. Changed the SSID of the 5GHz signal on the router as suggested, but this hasn’t solved the problem. Still need to restart the printer for each print job.

0 Kudos
Reply
  • 12.75K
  • 398
  • 730
Forum Team (Retired) Heather_J
Forum Team (Retired)
305 Views
Message 4 of 6
Flag for a moderator

Re: Super hub 3 not working properly with wireless printer

Hello Tdl, 

Thanks for posting Smiley Happy

Sorry for the problems you're having with the connection to your printer. What printer do you use? Have you ensured the software is fully up to date?

Speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
TdI
Joining in
293 Views
Message 5 of 6
Flag for a moderator

Re: Super hub 3 not working properly with wireless printer

Hi Heather.

My printer is an HP Envy 110e, and I need to print from my iPad via airprint. The iPad says “no airprint printer found” for each new print job. After restarting the printer, it is found immediately.

Both the printer and the router show the printer is connected wirelessly when it can’t be found.

It worked fine before switching from BT last week.

Best Regards.

0 Kudos
Reply
  • 4
  • 0
  • 0
TdI
Joining in
291 Views
Message 6 of 6
Flag for a moderator

Re: Super hub 3 not working properly with wireless printer

HP Envy software is current version!

0 Kudos
Reply