Hello, I've just joined because I've been experiencing the same problem with my hub: constant "updates" and internet dropping completely everyday since day one (about a month now). As I have read in several posts, it's a common issue that some get resolved offsite by VM or in person by an engineer after setting an appointment. Any help would be highly appreciated, as this has become a big nuisance. Many thanks
I've located your details and there is currently an SNR fault present within your area under the ticket reference F006484194, with a review set for 31 AUG 2018. You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
I am having the same issue. I only upgraded to the hub 3 last week due to issues with connectivity but every evening thx hub seems to try to update and so I lose my internet connection. The hub seems slow prior to this but at off peak times d.g. First thing in the morning it all seems to work fine.
I wasn’t convinced it was the router that was the problem originally but the tv connection through the same cable is fine.
After various attempts of using the text tool including one when I was told the assistant was due a break and someone would be back with me in 3 mins only for the assistance process to start again 16 hours later I gave up and made an angry phone call this evening.
A technician is coming to my property on Friday
still makes no sense to me that it’s a problem in my property since the fault is intermittent and the same cable handles both my tv and broadband. The TV works fine but the broadband drops out to nothing at peak usage times.