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Yonda1960
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Super hub 2 green arrow network problems

I’ve been having problems with my super hub 2 for the last two weeks. Once or twice a day the double headed arrow turns green and I have to turn it off and back on again to get back on the internet.

I’ve tried tightening the cable, and swapping it with the one connected to my v6 box, but the problem persists. 

I’ve phoned technical support twice, once to tell them about the persistent problem (but while the box was working), and again today when the problem was happening. On both occasions they just had me restart the hub and of course it worked afterwards.

I’m getting frustrated now, as the tech people don’t seem to want to understand this is not a one off.

Any suggestions for how I can get them to listen to me?

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Yonda1960
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Re: Super hub 2 green arrow network problems

So after it happened again this evening I finally got someone to listen to me. Now getting a new router sent out which will hopefully sort the problem out.

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Tudor
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Re: Super hub 2 green arrow network problems

Persistence pays off. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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