I’ve been having problems with my super hub 2 for the last two weeks. Once or twice a day the double headed arrow turns green and I have to turn it off and back on again to get back on the internet.
I’ve tried tightening the cable, and swapping it with the one connected to my v6 box, but the problem persists.
I’ve phoned technical support twice, once to tell them about the persistent problem (but while the box was working), and again today when the problem was happening. On both occasions they just had me restart the hub and of course it worked afterwards.
I’m getting frustrated now, as the tech people don’t seem to want to understand this is not a one off.
Any suggestions for how I can get them to listen to me?