we are having persistent problems with our super hub 2 dropping 5g connections, it does this so many times a day we lose count. It’s also not possible to connect to the 2g network when this happens either. We get messages that state the password in incorrect, even though it works fine the rest of the time.
ive noticed that there is now a 3rd version of the super hub. We have never been provided with this despite being customers for many years. If we are expected to pay £45 per month for a service why are we not provided with updated equipment? This doesn’t seem fair, what do you think?
Would a Virgin rep be able to help with this please?