on 16-06-2021 14:27
Hi, I'm here as a twitter representative redirected me here.
I'm having some issues with my Super Hub 4, it is showing a red light.
I have taken the following trouble shooting steps.
None of the above worked and it also says there are no issues in my area.
Any help is appreciated.
Thanks
on 16-06-2021 14:44
on 16-06-2021 14:47
Apologies, I didnt think to mention. I dont have any connection at all. It says on the router status page No RF Signal.
However the service status page has now been updated and there has been an identified issue.
Thank you very much for your help.
on 16-06-2021 14:48
on 18-06-2021 15:31
Hi @fitzy121
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the issues you are experiencing with your Super Hub 4.
I have taken a look at your account and can see that your services are being affected by a prolonged signal levels issue. The estimated fix time is 23.00pm this evening.
Please do let me know how things are working after this.
Are you able to post a photo of the red light that is showing on your Hub?
Best wishes,
Serena