I would love to take a look at this for you but I am having trouble locating your connection details.
Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also non-Virgin Media. Consequently I am unable to identify your account. Please pop me a PM (Purple Envelope, top right hand corner) with the following information so we can investigate further.
Name on account:
Virgin email address:
Postcode and house number:
We'll be happy to progress things for you once we have received your reply.