Super Hub 3 has redlight stuck on

[jbodle]

My Superhub 3 has the red light stuck on at the bottom and i've seen a few people report the same issue and it was fixed by having a new superhub3 sent out is it possible for someone from Virgin to send one out to me and hoping this fixes that issue and the super slow speeds we currently have on WI-FI can't even watch a youtube video on phones

[jbodle]

https://www.speedtest.net/result/13374928159 Here is the result connected directly into the router

[jbodle]

DAY 3 of no reply or help from Virgin. Internet speeds are still at the same and i'm paying for this terrible service 

[John_GS]

Hi @jbodle

Thanks for coming back to us. We have identified a short term issue should be resolved in the next 24 hours. In the meantime, we need to check that the coax cable (white cable) is connected securely to every piece of Virgin Media kit but also ensure that it is connected securely to any splitters that are in use as well as the wall socket.

Tighten any loose connections to make sure they are finger tight. If the cables have push-fit connectors make sure they are connected securely, especially to the back on the Hub 3.0.
Best,

[jbodle]

I checked the cable and the little pin inside looks to be bent from when the engineer came out and installed the new router. I'm also now having WI-FI issues with is going down constantly 

[jbodle]

Also with the 24 hours passing the internet speeds is still the exact same and has been before you guys even said there was an area fault. We need a technician out to come and look at the Hub something is not correct

[jbodle]

I replied Monday it's now Wednesday evening and still nothing and internet speeds are still broken. Yet i'm paying for these speeds which is disgusting considering i'm on a 350mb package and can't even get over 5 at the moment what is going on?!!!!!!!!!!

[Natalie_L]

Hi jbodle, 

Thank you for getting back in touch an apologies for the delays. 

On checking things from our side, I can see that the short term connection issue has now been resolved and no errors are showing with the equipment or up/downstream power levels. 

How have things been since your last post to us? Have you seen any improvements? 

Thanks, 

[jbodle]

I feel super let down by Virgin. My message has clearly been ignored. The issues are still on going. I'm still not getting my correct speeds and i've been left no choice by to cancel my Virgin and move to a more reliable provider as i've had enough of the miss treatment as a result of nothing still being done

[Ilyas_Y]

Hey there @jbodle, thanks for reaching out to us.

I'm sorry to hear that the issues are still on-going with the broadband.
When doing a wired speed test to a device - what are the results?

Here's some more information about speeds, click on this article.

Let us know.

Kind regards.

[Tremonium]

I’m in the same boat.

My internet is randomly dropping consistently. If I’m told to “check forums” or “do more hard resets” I’m going to scream.