Super Hub 3 - No Wifi - After reset, Wifi Lights flash and then stop. What to do?

[AJYork]

There is no Wifi.  After reset, the Super Hub 3 has internet arrow lights, the WiFi light flashes for a while and then stops.  No devices in the house can attach.  I've run a test through my account pages, the BOT just send me round in circles.  What to do next.  No one can log in to do their work!

[lotharmat · Accepted solution]

From what I recall - that means that the hub hasn't connected to the CMTS.

Do you get broadband if connected through ethernet?

(Hopefully someone better informed will be along soon)

I was looking at this page for inifo:

https://www.virginmedia.com/help/virgin-media-no-wifi-connection-hub3

[AJYork]

Thank you!

[Zak_M]

Good afternoon @AJYork..

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

How are things looking since your post? 

Have you managed to speak with the technical support team regarding this? 

Kind regards,

Zak_M