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Sub standard customer service

ssaty05
Just joined

on ‎01-09-2022 12:04

Is there any way I could get a decent customer service from Virgin? I had to waste hours and days just to clarify one issue. I have been on the phone and chats since morning and have been moved around and put on long queues with still no response.

Really frustrated and wish I never been a Virgin customer.

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-09-2022 14:11

Ask the issue on here and see if the Community can advise.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Tom_W1
Forum Team
Forum Team

on ‎04-09-2022 13:11

Hi @ssaty05 thanks for your post although I'm sorry you're experiencing difficulties with us at the moment.

As @jbrennand has mentoned, if you could kindly elaborate on what's happened here we can do our best to help you with this?

If you still require further support on the issue, please let us know here and we can take things from there.

Many thanks

Tom_W
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