cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck in Hub5 password reset loop

randomstring
Joining in

I am experiencing an identical problem to https://community.virginmedia.com/t5/Forum-Archive/Stuck-in-password-reset-loop/m-p/4950545, but the solution was never shared publicly and the thread is now locked. Could it please be shared to help me and anyone else who comes across this? Thank you.

TL;DR: Every time I access the Hub5 from any browser on any platform I am shown the "Hello! Please choose your language to continue screen", which just ignores whatever settings are subsequently set such as passwords etc, and won't allow access to the admin console whatsoever. I need to set up a guest network ASAP and can't, please advise.

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @randomstring,

Welcome to the Community Forums and thanks for the post.

Sorry to see this has been an ongoing issue for you, I would like to go about discussing this with you so that we can hopefully come to a resolution. So that I can do this I will need to confirm some information from you in a quick private message. If you have not used this feature before you can access this via the envelope at the top of your screen.

Joe