on 20-10-2021 08:42
Hi
Recently many devices in our home have begun to report being connected to our WiFi (sometimes 2ghz, sometimes 5 - different SSIDs) but having no internet connection. I have my work PC wired & at all times there IS a good internet connection. The devices are connected to a very strong WiFi signal (full bars mostly) yet report "no internet". I've factory reset the hub, tested the line, tried same and different SSIDs, switched 2 or 5ghz off for a while, taken channel optimisation off & manually tried different channels, all to no avail. Any ideas? I'm beginning to think the hub may have developed a fault but I shudder at the thought of having to talk to VM and slowly walk through their script of everything I've already tried ....
Thanks, Stu
Answered! Go to Answer
on 20-10-2021 15:11
on 20-10-2021 15:11
on 21-10-2021 06:35
Hi John
Thanks for the reply. It's a hub 3. Yes, tried without the smart WiFi feature - that's the "taken channel optimisation off & manually tried different channels" part I mentioned. I used an app to find the least 'busy' channels on the 2 & 5ghz signals and the WiFi signal is always strong yet reports "no internet" randomly
on 21-10-2021 14:51
on 21-10-2021 19:01
I do need to put a network switch there so I'll perhaps do the WiFi too, if I don't get an help from VM ...
Thanks again John
on 22-10-2021 13:44
on 30-10-2021 08:41
Well VM ignored me, so I bought Google Nest WiFi router + access point & a 16 port switch and WOW the signal from the front door, to the loft bedroom, to the end of the garden is fantastic & all the internet drop outs have ceased. Should have done this ages ago! Cheers John for the advice