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rendez2k
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Message 1 of 26
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Strange networking issue

Hi all, moved house a few months ago and brought my HUB 3.0 with me and plugged into the existing Virgin line here.

The difference in this house is that the HUB is in the loft as thats where the previous owner had hers installed. So, I purchased a 30m network cable (CSL - 30m - CAT.6 Ethernet Gigabit Lan network cable (RJ45) | 10/100/1000Mbit/s | Patch cable) and ran it down the stairs to a NETGEAR GS108E-300UKS 8-Port Gigabit port. 

What happens almost everyday is that I have to either pull the power to the switch or unplug the network cable and plug it in again to restore network/internet connection. I've changed the network cable (for the same make/type) and the port/switch to a different model. 

Has anyone any ideas why I keep loosing connection? Its driving me nuts now!! Could it be the HUB? I've swapped the ports around there also. Is it the make/type of network cable? I'm running out of ideas 😞

 

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legacy1
Alessandro Volta
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Message 2 of 26
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Re: Strange networking issue

The hub maybe focused to run the Ethernet in Energy-Efficient Ethernet and the hub don't like long cables so your options are try the shielded cable, have another switch in the loft with a short cable to the hub and the long cable to the switch or get a router with 1Gb ports and use the hub in modem mode. Best would be to get a new router.

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rendez2k
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Message 3 of 26
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Re: Strange networking issue

OK, thanks! So I can easily try a switch as I have one here so I will start with that. Do I need to turn off a setting to do with "Energy-Efficient Ethernet"?

Beyond that, what router could I buy?
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Tudor
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Message 4 of 26
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Re: Strange networking issue

You do not need a router. Just a small network switch in the loft, a lot cheaper. Does not even need to be a managed switch like the one you already have, just a cheap Netgear one for about £15.

Hub3 (loft) -> Network Switch (loft) -> Network Switch (downstairs).


Tudor
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rendez2k
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Message 5 of 26
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Re: Strange networking issue

Thanks! So I've plugged in a TP-LINK gigabit switch with a very short cable to the HUB.

One final thing before I test this over the next few days, should my PC and NAS also go into that switch? (they are upstairs in the loft also, currently plugged directly into the HUB)

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rendez2k
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Message 6 of 26
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Re: Strange networking issue

OK, so it seems I had at least one drop out yesterday. Watching a movie from my NAS, I had to pull the plug from the switch next to the HUB as it lost connection again. I'll continue to monitor it today, but I'm not holding out hope if last night is anything to go by!

What would be next? A shielded CAT cable? Do you think the cable I have could be poor quality and causing the need to reset the switches?

Or could the HUB be faulty?

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legacy1
Alessandro Volta
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Message 7 of 26
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Re: Strange networking issue

Get a router.

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rendez2k
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Message 8 of 26
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Re: Strange networking issue

And what would you go for?

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jbrennand
Alessandro Volta
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Message 9 of 26
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Re: Strange networking issue

What's your budget and "requirements" in a router (that the Hub3 doesn't have)?

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rendez2k
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Message 10 of 26
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Re: Strange networking issue

Well, I have no idea! I’m happy with my hub except for this network dropout. I don’t even know what kind of price range these things have?

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