Strange Issue on Superhub 5

[photophrenic]

Hi all

Currently running a superhub 5 on the 1Gig package and seem to have developed an odd issue. My coonection is 'working', tests run say no problems and there are no problems reported in my area either on the website or through the phone number.

What is happening is that whenever a new connection is made - be that enter a website address and click go on a phone, laptop or PC or start a youtube video on the appletv there is a distinct pause of up to 4-5 seconds and then it loads. This never used to be the case but is now consistent on every device we have and so I am assuming there is an issue with the modem.

These two messages keep appearing approximately every 20 minutes in the log.

Speedtests get up to full speed just fine, but even they have they very clear point at start where the connection is hanging before doing anything. Below are more of the status pages. Any help appreciated!!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43.8	5120	QAM 64	1
1	43100000	43	5120	QAM 64	2
2	36600000	43	5120	QAM 64	3
3	30100000	42.5	5120	QAM 64	4
4	23600000	42	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330000000	4.2	41	QAM 256	25
2	210000000	3.9	41	QAM 256	10
3	218000000	4	41	QAM 256	11
4	226000000	4	41	QAM 256	12
5	234000000	4	41	QAM 256	13
6	242000000	3.9	41	QAM 256	14
7	250000000	3.9	41	QAM 256	15
8	258000000	3.8	41	QAM 256	16
9	266000000	3.8	41	QAM 256	17
10	274000000	3.8	41	QAM 256	18
11	282000000	3.9	41	QAM 256	19
12	290000000	4.2	41	QAM 256	20
13	298000000	4.2	41	QAM 256	21
14	306000000	4.3	41	QAM 256	22
15	314000000	4.3	41	QAM 256	23
16	322000000	4.2	41	QAM 256	24
17	338000000	4.3	41	QAM 256	26
18	346000000	4.3	41	QAM 256	27
19	354000000	4.2	41	QAM 256	28
20	362000000	4.3	41	QAM 256	29
21	370000000	4.4	41	QAM 256	30
22	378000000	4.4	41	QAM 256	31
23	386000000	4.4	41	QAM 256	32
24	394000000	4.4	41	QAM 256	33
25	402000000	4.5	41	QAM 256	34
26	410000000	4.8	42	QAM 256	35
27	418000000	4.9	41	QAM 256	36
28	426000000	4.9	42	QAM 256	37
29	434000000	5	41	QAM 256	38
30	442000000	5	41	QAM 256	39
31	450000000	5.2	41	QAM 256	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	24	0
2	Locked	41	5	0
3	Locked	41	6	0
4	Locked	41	9	0
5	Locked	41	9	0
6	Locked	41	4	0
7	Locked	41	13	0
8	Locked	41	9	0
9	Locked	41	14	0
10	Locked	41	20	0
11	Locked	41	23	0
12	Locked	41	26	0
13	Locked	41	21	0
14	Locked	41	24	0
15	Locked	41	35	0
16	Locked	41	46	0
17	Locked	41	35	0
18	Locked	41	50	0
19	Locked	41	50	0
20	Locked	41	56	0
21	Locked	41	57	0
22	Locked	41	69	0
23	Locked	41	67	0
24	Locked	41	66	0
25	Locked	41	91	0
26	Locked	42	92	0
27	Locked	41	96	0
28	Locked	42	125	0
29	Locked	41	108	0
30	Locked	41	131	0
31	Locked	41	149	0

[legacy1 · Accepted solution]

change DNS on device to 194.168.4.123 and 194.168.8.123

[Gareth_L]

Hello photophrenic.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with  the 5 second delay.

Did the information regarding the DNS change help at all? 

Gareth_L
 

[photophrenic]

DNS did seem to be the issue yes, i've marked the above as the correct answer

[photophrenic]

Hit the nail on the head - thank you so much!