on 03-07-2021 09:23
Hi all,
hope someone can help as we are having very strange Internet issues
It all started Tuesday 29th July when both my wife's and my WhatsApp and messenger app wouldn't send or receive unless we switched to 4g. At sametime casting to Chromecast was taking ages or failing to start (yet casting screen worked fine and watching the video on the phone was fine). Nearly every other app works fine, and most websites (except for the odd Ecom sites being slow). This is same for both mine and my wife's android phone, laptops and mothers iphone
I have a hub 2 and use bt homehub mesh WiFi (setup been same for over a year with router WiFi off). I tried the following
Rebooted all devices, router, mesh hubs
Factor reset router and hubs
Removed mesh network
Changed both router then mesh to different frequencies
Switch to use 2.4ghz
Laptop with ethernet
Virgin online network checker
And still have the issue. Really hoping can help
on 03-07-2021 10:18
on 04-07-2021 07:47
Hi Legacy1,
Thank you for support, I thought DNS is device specific, how do I change it on the router?
Many thanks
on 04-07-2021 10:31
on 05-07-2021 07:04
on 05-07-2021 16:32
After trying virgin support and giving up I took a punt and bought a new router and switch the hub to a modem. Low and behold everything working now. So appears the issue was a defective hub 2. Disappointed virgin never offered me a replacement and wouldn't let me use free upgrade offered to most of its customers.
This also means I know have the hub 2 as a modem, another router and my mesh (hell of a daisy chain) so thinking that after 20 years with virgin time for a change when my contract is up
on 05-07-2021 16:41
on 05-07-2021 18:00
Hi @davedidisco thanks for posting and welcome to our community.
I am sorry you feel let down by Virgin Media. I am going to send you a private message to discuss this further.
Regards
Lee_R
on 07-07-2021 07:38
Unfortunately the mesh didn't have any ethernet ports and I needed one for my hue
on 07-07-2021 12:14
Thanks for coming back to us @davedidisco.
Please could you respond to Lee_R's private message and we can get this looked into further for you.
Regards,
Steven_L