Still off

[flipflop]

Been over 6 hours now that my phone or tablet won't connect ,just tried my Xbox which is wired and the pc ,both working fine , so just the WiFi ,rang 150 and there's a recorded message saying their still trying to fix it,  Bradford 4 by the way

 

 

[jbrennand]

Best info will be given on .... the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

The "compensation "timer" can also be started on this number.

[flipflop]

Tried that link a few times , haven't even got TV  just broadband and phone line , and it's clearly a WiFi and up address problem

 

[jbrennand]

Ok the fault is TV linked only and so nothing to do with your wifi connection issue.

Are all wifi devices affected or just the phone and tablet?

[flipflop]

Phone tablet and laptop all wireless ,this is the tablet, same error as phone

 

[jbrennand]

Saying "ip failure"

Are the assigned ip addresses of the affected devices - all within the same range as the VM Hub/router? If not - they wont connect.

I am all Apple and in my iPhone network settings it shows the Router as 10.0.1.1 and my phone is 10.0.1.22 - so in the range.

What are yours showng as? You may need toi change them manually - mine are set to configure "automatic". As is configure DNS - and Configure Proxy is "off"

[flipflop]

Just looked in the router settings the 3 wireless are smart plugs the 2 wired are pc and xbox, how is it finding the wireless ones

 

[flipflop]

also checked the link again same message saying it's a complex problem that's why it's taking longer than usual , then pressed 1 and it said there were no problems in my area 🤷

[flipflop]

Thought I'd try that virgin connect 

 

[flipflop]

Getting sick of this now ,over 12 hours without WiFi , wouldn't be so bad if I had a contract phone but ,I've used a fiver in credit already , any phone numbers that go direct to the boffins🤔