Still having Router issues

[Morrile2]

Morning, Around midday the router rebooted all by itself and failed to recover, so rebooted the router and still the same. Decided to see if I can log into the router only to discover the password was not being accepted, even when I tried the default password, router was not playing ball. I decided to reset the router using the rear reset option, at first trying to get the router to reboot was almost impossible yet it eventually did, so tried to login only to discover the default password was not being accepted, tried the password I previously set it to and that also failed. After a few resets (on one Reset the light turned Green and pulsated without stopping) eventually it took the default password, selected the language, and then it prompted again for the password, but would not accept it. Powered the unit off waited a bit and powered it back up. Entered the default password and went straight in so I can customise the Wi-Fi settings. It's taken me over an hour to restore network settings yet seeing this has been an ongoing issue can I have an engineer to visit and replace this router. Clearly it has an intermittent fault and creating much frustration when the router reboot itself, stops working requiring it to be powered off and then back on, to restore internet.  

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

[Morrile2]

3 of 5

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	41.020599	5120 KSym/sec	64QAM	3
2	23600000	40.520599	5120 KSym/sec	64QAM	5
3	30100000	41.020599	5120 KSym/sec	64QAM	4
4	43100000	41.520599	5120 KSym/sec	64QAM	2
5	49600000	41.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

35.5

2K

QAM128

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[Morrile2]

4 of 5

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	kfoA,.iyewrkldJKDHSUBsgvca698

Primary Downstream Service Flow

SFID	15138
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15137
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

[Morrile2]

5 of 5

Network Log

Time Priority Description

Fri Apr 14	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 14	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 14	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 14	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 14	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Apr 14	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

As I was forced to reset the router a few time I am assuming the logs for all that were deleted upon a reset?

[Morrile2]

2 of 5

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.799999	38.983261	QAM256	25
8	195000000	4.000000	38.983261	QAM256	8
9	203000000	3.900002	38.605377	QAM256	9
10	211000000	4.300003	38.605377	QAM256	10
11	219000000	4.400002	38.605377	QAM256	11
12	227000000	4.000000	38.605377	QAM256	12
13	235000000	4.199997	38.605377	QAM256	13
14	243000000	4.199997	38.983261	QAM256	14
15	251000000	4.400002	38.983261	QAM256	15
16	259000000	4.099998	38.605377	QAM256	16
17	267000000	4.000000	38.605377	QAM256	17
18	275000000	4.000000	38.983261	QAM256	18
19	283000000	4.099998	38.983261	QAM256	19
20	291000000	4.199997	38.605377	QAM256	20
21	299000000	4.099998	38.605377	QAM256	21
22	307000000	3.000000	38.983261	QAM256	22
23	315000000	3.000000	38.605377	QAM256	23
24	323000000	2.599998	38.605377	QAM256	24
26	339000000	2.299999	38.983261	QAM256	26
27	347000000	2.500000	38.605377	QAM256	27
28	355000000	1.900002	38.983261	QAM256	28
29	363000000	1.799999	38.605377	QAM256	29
30	371000000	1.299999	38.605377	QAM256	30
31	379000000	1.099998	38.983261	QAM256	31
32	387000000	0.400002	38.605377	QAM256	32
33	395000000	0.700001	38.605377	QAM256	33
34	403000000	0.599998	38.605377	QAM256	34
35	411000000	0.700001	38.605377	QAM256	35
36	419000000	0.500000	38.605377	QAM256	36
37	427000000	0.700001	38.605377	QAM256	37
38	435000000	0.200001	38.605377	QAM256	38

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.605377	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.605377	0	0
28	Locked	38.983261	0	0
29	Locked	38.605377	0	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0
32	Locked	38.605377	0	0
33	Locked	38.605377	0	0
34	Locked	38.605377	0	0
35	Locked	38.605377	0	0
36	Locked	38.605377	0	0
37	Locked	38.605377	0	0
38	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

-1.2

14169352

0

[Morrile2]

1 of 5

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

[Morrile2]

Yet another email stating someone has replied yet I see no new posts or private messages. Someone replied Sat 22/04/2023 00:12

[Carley_S]

Hi @Morrile2 

Welcome back to the community forums 

Sorry to hear you're having service issues at this time. 

I have checked the systems at our side and can see that there was some signalling issues in the area over the weekend that have since been resolved and now all looked to be running well. 

Can you please try rebooting your router for us if you are still experiencing issues after monitoring the service, please let us know and we'll investigate this further for you. 

[Morrile2]

Hello Sarley_S,

Many thanks for finding some signalling issues in my area over the weekend, more so when thay have since been resolved.

I shall only reply if something happens.

Very Kind regards,

Morrile