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MichaelS1923
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Still getting Partial Service DS Only

I posted on here back in January about same thing and I was told the estimated fix date would be 9th of February. Obviously we are way past that. I honestly don't know what to do and I don't really know what it the issue means. At this point I've given up trying to fix anything of even get them to take a look it. Would be nice if someone from Virgin would respond with some information about this problem. 

I'll post the downstream and upstream stuff below. Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500005.436256 qam9
21387500005.635256 qam1
31467500005.134256 qam2
4154750000335256 qam3
5162750000334256 qam4
61707500005.135256 qam5
7178750000636256 qam6
8186750000636256 qam7
91947500005.936256 qam8
102107500005.536256 qam10
112187500005.524256 qam11
12226750000524256 qam12
13234750000536256 qam13
142427500005.536256 qam14
152507500006.336256 qam15
16258750000736256 qam16
17266750000736256 qam17
18274750000636256 qam18
192827500005.536256 qam19
202907500005.536256 qam20
212987500006.136256 qam21
22306750000736256 qam22
23314750000836256 qam23
243227500008.536256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.625460750
2Locked35.551336419070
3Locked34.9226376080
4Locked355804630382
5Locked34.9713084143
6Locked35.712117987
7Locked36.68370929
8Locked36.310249724
9Locked36.317383443
10Locked36.622920666
11Locked24.12775824532695871
12Locked24.5170756231885283488
13Locked36.6313396
14Locked36.63961111
15Locked36.33922143
16Locked36.64161213
17Locked36.64314379
18Locked36.34084187
19Locked36.63904169
20Locked36.33734157
21Locked36.33198138
22Locked36.33516154
23Locked36.33668172
24Locked36.63580189

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619986848.8512064 qam1
23940012450.5512064 qam2
33260003251512064 qam3
42580010047.3512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Zak_M
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Re: Still getting Partial Service DS Only

Good morning @MichaelS1923 

 

Thank you for coming back to us, I have taken another look into your account, It dose show that there is still an SNR issue still present on the upload, we are working hard to get things fixed. 

 

Kind regards,

Zak_M

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