on 30-07-2022 11:40
I finally got Virgin Connect to work, thanks to something a ‘real’ person on chat did. 😊
Scanned several rooms in the house, all ‘Great’ apparently, which tells me very little. Even in the one bedroom where I’m seeing speed issues, it still says ‘Great’.
Here is a sample from the Ookla app on my Samsung S7:
Date Conn Download Upload
30/07/2022, 10:50 Wifi 200.13 20.87
30/07/2022, 10:54 Wifi 115.62 20.26
30/07/2022, 10:55 Wifi 86.82 20.53
30/07/2022, 10:55 Wifi 149.97 20.89
30/07/2022, 10:56 Wifi 97.80 18.27
A longer sequence would show more variations. The phone sits in exactly the same place, so what is causing the extreme variations in download speed?
This bedroom is my ‘office’ and I’m seeing a maximum speed of around 100Mbps with my desktop PC. To be fair this is pretty fast, and it actually increased after using the connect app! I can now manage without throwing an ethernet cable out of the window to connect to the hub immediately below.
The connect app is implying I don’t need a booster or a pod. The PC is relatively old (No Win11, but who needs it?) and I use a Brostrend AC5 USB WiFi adapter (also fairly old). So, the answer might be a new adapter. Can anyone recommend one that will work well with a Hub3 network? It was never a problem with my previous hub, perhaps because it ran at 2.4Ghz and a max speed of about 60Mbps. I tried switching the hub to 2.4Ghz, to see if it would help. Max speed everywhere dropped to 50Mbps, so that was quickly abandoned. LOL.
Thanks in anticipation for any advice.
on 30-07-2022 11:52
@BrianP2 wrote:I finally got Virgin Connect to work, thanks to something a ‘real’ person on chat did. 😊
Scanned several rooms in the house, all ‘Great’ apparently, which tells me very little. Even in the one bedroom where I’m seeing speed issues, it still says ‘Great’.
Here is a sample from the Ookla app on my Samsung S7:
Date Conn Download Upload
30/07/2022, 10:50 Wifi 200.13 20.87
30/07/2022, 10:54 Wifi 115.62 20.26
30/07/2022, 10:55 Wifi 86.82 20.53
30/07/2022, 10:55 Wifi 149.97 20.89
30/07/2022, 10:56 Wifi 97.80 18.27A longer sequence would show more variations. The phone sits in exactly the same place, so what is causing the extreme variations in download speed?
This bedroom is my ‘office’ and I’m seeing a maximum speed of around 100Mbps with my desktop PC. To be fair this is pretty fast, and it actually increased after using the connect app! I can now manage without throwing an ethernet cable out of the window to connect to the hub immediately below.
The connect app is implying I don’t need a booster or a pod. The PC is relatively old (No Win11, but who needs it?) and I use a Brostrend AC5 USB WiFi adapter (also fairly old). So, the answer might be a new adapter. Can anyone recommend one that will work well with a Hub3 network? It was never a problem with my previous hub, perhaps because it ran at 2.4Ghz and a max speed of about 60Mbps. I tried switching the hub to 2.4Ghz, to see if it would help. Max speed everywhere dropped to 50Mbps, so that was quickly abandoned. LOL.
Thanks in anticipation for any advice.
Regarding the PC when you access your HUB there is a 'Connected Devices' section.
What speed is your PC connecting to the HUB?
on 30-07-2022 12:01
Hi Carl,
Thanks for the quick response.
Interestingly it shows the PC and my phone are both connected at 228.51Mbps. My laptop which is in the same room as the hub shows 761.71Mbps!!
Seems to show a significant drop that my phone appears to be coping with better.
Brian
30-07-2022 12:04 - edited 30-07-2022 12:06
@BrianP2 wrote:Hi Carl,
Thanks for the quick response.
Interestingly it shows the PC and my phone are both connected at 228.51Mbps. My laptop which is in the same room as the hub shows 761.71Mbps!!
Seems to show a significant drop that my phone appears to be coping with better.
Brian
Ok, roughly you should expect a download speed of around two thirds of the connected speed.
For example my mobile connects at 433Mbps and I get a download speed of 250 - 300Mbps.
So with your devices connecting at 228 ish you should 'see' around 120 - 150Mbps.
It will be the wireless network adapters in your devices being the limitation.
on 30-07-2022 12:12
Ok, I have been monitoring the hub and there is a huge variation in connection speeds. My phone on the hub just went down to 6.34Mbps, laptop 571.28 and PC up to 257.12. But Ookla says I have a phone download speed of 77.3Mbps, PC is showing 135.35Mbps. Weird.
Brian
on 30-07-2022 12:21
@BrianP2 wrote:Ok, I have been monitoring the hub and there is a huge variation in connection speeds. My phone on the hub just went down to 6.34Mbps, laptop 571.28 and PC up to 257.12. But Ookla says I have a phone download speed of 77.3Mbps, PC is showing 135.35Mbps. Weird.
Brian
Does your laptop get full speed?
on 30-07-2022 12:24
Yes, currently 217Mbps with the hub showing connection at 423.14Mbps.
on 30-07-2022 12:35
@BrianP2 wrote:Yes, currently 217Mbps with the hub showing connection at 423.14Mbps.
I'd suggest either:
I'd check if your PC has a USB 3.0 port to make use of the faster WiFi adapters.
on 30-07-2022 12:46
Thanks Carl, Ethernet cable out the window is the (slightly impractical) solution I had already adopted.
Thanks for the heads-up re the device, I'll have a look, hopefully I have a spare device slot.
Given it's age, pretty sure I don't have any USB 3.0 ports on this PC 😞 (I would love a new PC!)
But that does suggest that a new USB Wifi adapter won't help.
I still don't understand why there is so much variation in connection speeds shown in the hub when none of the devices are being used or moved.
I suspect there isn't any answer, but thanks for your help.
on 30-07-2022 12:57
WiFi is prone to interference from other WiFi networks, which could explain the variations.
Depending on the type of PC there may be a spare internal PCI/PCIe slot so you could purchase an internal WiFi card, however these are a little more tricky to install.