Speed test result on devices different failed

[Kennewby]

Any one got any ideas? This is what I get every time, since the install 3 weeks ago. I ran these tests on a google pixel xl and an iPad a couple of minutes apart in the same spot.

As you can see the phone fails, or gets a speed of 0.03 or similar poor results, it happens every time, but the iPad results are full speed…but the phone is actually connected to the WiFi with a good signal but the usable speed is unusable?

[Kennewby]

A few minutes later... I'm getting results in kbps. Unusable... I've had to turn WiFi off on the phone to post this message.

 

[Gareth_L]

Hi Kennewby, thanks for the message and sorry to hear that you have been having issues with a dropped connection, would you be able to create a BQM here and let us know the results?

Once that has been done we can take a look in more depth.

Gareth_L

[Kennewby]

I’ve done this, I’ll post results

thanks

Ken

[Kennewby]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/97b9e5a68431453c6566c507b1fbcf473f1e08ad]My Broadband Ping[/url]

link to graph

[Kennewby]

[Kennewby]

Watching bbc iPlayer on a firestick, which is approx 4 meters away from the WiFi pod and it’s buffered and stopped 3 times in 45 minutes. Each time it buffered I ran a speedtest on my iPad and got speeds of 250 down and 25 up, but YouTube result of SD? (this is on SamKnows speedtest app) .

why is it still buffering? Why is the YouTube part of the test resulting as only SD ? When the speed results look fine?

here’s todays graph, I’m sick of this.

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d03e9a88155dc9c3be21cd2534f1fa23159e7c7c-06-11-2022"><img alt="My Broadband Ping - My home Virgin Media" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d03e9a88155dc9c3be21cd2534f1fa23159e7c7c-06-11-2022.png" /></a>

[Kennewby]

[Kath_F]

Hi Kennewby, 

Thanks for coming back to us on this one. 

Taking a look at things this end, we can see you have 2 pods but only one seems to be plugged in and connected to the Hub. 

Can you plug the second pod in directly to a mains power socket and use this link to get it all set up and working. 

You may need to re-adjust where you've plugged them in to strengthen the connection more. 

Many thanks, 

[Kennewby]

Hi I've been told by an experienced Virgin Engineer that having more than one pod can cause when more WiFi issues.

[Kennewby]

Hi, also regarding this and the other max pod.

I have a new hub 5 which I was told was so good I’d probably not need the max pods, but I do have one plugged in and it’s a few meters in a direct line from the firestick, yet it still buffers, to make it even worse, the TV the firestick is plugged into is a Panasonic  that is only 720 hd, so the signal must be horrendous to not be able to cope with this streaming ? Adding another max pod surely isn’t the issue here.

Thanks

Ken