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Speed paid us 500 speed get 150

Ajmcfc22
Tuning in

on ‎08-12-2021 10:47

Why sm.i recieving such low speed 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎08-12-2021 15:06

A few possibilities.

What Hub model is it? What devices are you testing speeds on and at which speed sites? And is that on ethernet cable connections or over wifi? If wifi is that on the 2.4 or 5 GHz band? If ethernet have you tried with a new Cat5e/6 cable and checked the NIC card isnt set to 100mbps - and the drivers are up to date?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Corey_C
Moderator
Moderator

on ‎10-12-2021 15:52

Thanks for your post and reaching out to the Community Forums, Ajmcfc22,

 

Sorry to hear that you have been experiencing speeds issues. Has the connection improved since your post? IS this for wired or wireless connections?

Let us know if you need further help.

 

Cheers,

Corey C

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