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Source speed on FireTV

Im using an Amazon Fire TV for prime/netflix etc and I get a message on screen that the source speed is too slow for continuous viewing so I get lots of buffering.

Virgin speed test at the V3 box reads 210Mbps but the fire stick rest reads 60Mbps. What could cause this drop from router to device?

Post Edit - Forgot to say that I am connected by ethernet cable

Many thanks in advance

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Message 2 of 22
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Re: Source speed on FireTV

Hello

I take it the firestick is connected wireless to the router, in relation to the router where is the firestick.

One thing to do is too turn off "Smart Wifi", so login into the router at http://192.168.0.1, with the details on the bottom of the hub. Once in see the screenshot and untick "Disable Channel Optimization".

Hub 3.0 2019-04-24 16-24-06.png

Regards Mike

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Message 3 of 22
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Re: Source speed on FireTV

Many thanks Mike.
Id forgotten to say Im using ethernet cable.
Regards
Steuart
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Message 4 of 22
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Re: Source speed on FireTV

Hello

Wired okay, so if you look on the cable it should say if it is Cat 5, 5e or 6. If it is Cat 5 thats where the limitation will be as the maximum on cat 5 is 100mbs minus overheads.

How long is the cable ?

Is the firestick direct into the hub or run through other hardware like switches etc?

Mike

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Re: Source speed on FireTV

The patch cable is labelled Cat 7? Ive replaced with a Cat 5e and rebooted the hub. It is a straight connection hub to FireTV
“analiti”speed test is now 80Mbps and ookla worse at 30Mbps - May need to allow the hub to fully calibrated after the reboot!
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Message 6 of 22
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Re: Source speed on FireTV

Hello

There is no calibration on Fibre connections that was more to do with ADSL.

Cat 7 is okay it will just furture proof. The firestick does it have an inbuilt ethernet or are you using an adapter.

Mike

 

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Message 7 of 22
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Re: Source speed on FireTV

In order to rule out a problem with the Ethernet Adaptor I recommend removing it and trying a connection using WiFi.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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Re: Source speed on FireTV

Hi Mike
I am using the amazon adapter Model pn:ps92lq
Should I try a different make maybe?
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Re: Source speed on FireTV

Many thanks
170Mbps!
I will need to contact virgin about the ethernet!
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Message 10 of 22
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Re: Source speed on FireTV

not sure it's anything to do with virgin.
more likely it's your equipment causing the issue (specifically the USB to ethernet adaptor that is probably topping out at 60Mbps).