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Ashbar
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Sonos Connectivity

Hi, I am talking to Sonos about connectivity issues I have. 

They have told me (via e mail) that a ‘Virgin Media provided service is interfering with Sonos’ it tells me to ‘disable Virgin Media Advanced Network Error Search’ switch off and then reboot. Anyone able to tell me how on earth I can do this ( I know how to switch off and on again obviously.)  Ever so grateful for any clues.

Nash :-)

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Superuser
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Re: Sonos Connectivity

Try THIS LINK

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Ashbar
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Re: Sonos Connectivity

Thanks Griffin,

That's helpful. Will give that a try.

Regards

Ashbar

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Ashbar
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Re: Sonos Connectivity

Hey Griffin,

all up and running successfully. ☺️ Thanks for the help and responding so quickly. 

Have a great day.

Ashbar

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Superuser
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Re: Sonos Connectivity

No problem, glad it is working now.

Thanks for letting us know.

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nickyjim
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Re: Sonos Connectivity

Worked for me too. Amazing thank you so much for posting that, i've had no success elsewhere.

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Ashbar
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Re: Sonos Connectivity

Great news. So simple ...... when you know how. Lol

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piggy21
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Re: Sonos Connectivity

Hi,

This hasn't worked for me (in the sense that I opted out as suggested and it made no difference). Are there any other fixes as I am at my tether end having spent the best part of the day on the phone to Virgin.  I have a SNONS PLAY 1

Piggy Wondermash

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Mike26
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Message 9 of 14
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Re: Sonos Connectivity

I have had a problem with Sonos for over 2 years. Is the link suggested still available as each time I try to access it, it freezes. thanks

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Ashbar
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Message 10 of 14
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Re: Sonos Connectivity

Mike,

i cant get the link to work either. Might be worth clicking on the chap who sent it to see if you are able to ask him direct. From memory it advised me to turn off the option that gives website suggestions as you are typing an address in. I can’t recall where I found that option but after switching that off everything worked ok. I hope that helps.

Regards

Neville

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