Menu
Reply
SCA1972
  • 5.89K
  • 662
  • 2K
Very Insightful Person
Very Insightful Person
2,976 Views
Message 21 of 36
Flag for a moderator

Re: Someone hacking my router


@chenks wrote:

photos won't show until approved.


Photos approved now.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
chenks
  • 3.65K
  • 203
  • 619
Community elder
2,974 Views
Message 22 of 36
Flag for a moderator

Re: Someone hacking my router


@ThisIsntOM- wrote:

They gained access to the property when no one was home so that’s how they have the password and admin password.


are you saying they broke in?

0 Kudos
Reply
chenks
  • 3.65K
  • 203
  • 619
Community elder
2,971 Views
Message 23 of 36
Flag for a moderator

Re: Someone hacking my router


@SCA1972 wrote:

@chenks wrote:

photos won't show until approved.


Photos approved now.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.


photos don't show any evidence of "hacking".

0 Kudos
Reply
jpeg1
  • 4.77K
  • 263
  • 771
Superstar
2,953 Views
Message 24 of 36
Flag for a moderator

Re: Someone hacking my router

All you have to do is what you were told in the very first response on page 1.

Do a factory reset to the Hub, and immediately login to change the default admin password and WiFi password.  Use complex passwords and ones you have never used before.

Unless your 'hacker' is standing right behind you and looking over your shoulder they will not be able to get into your router.

Then you can stop wasting everyone's time with your imaginings.

0 Kudos
Reply
andybundy
  • 150
  • 8
  • 36
Superfast
2,936 Views
Message 25 of 36
Flag for a moderator

Re: Someone hacking my router

I've read through this 4 times, and apart from some problem causing the round "fix me" button, I see nothing showing any form of intrusion.

Suggestions:

1. Follow thr instructions given earlier.

2. Detail where the access denied message was found

3. You mentioned logging into a router. Did you mean the hub 3.0 as supplied, or another router in line without placing the hub into bridge mode? This would certainly cause the round box.

If 3 is right, remove the extra router. Also, check youve not configured any vpn or rdp software on your apple system.

As to the cause, I wonder whether either you have a signal problem Or when the latest hub was sent out, it did not get correctly configure.

Finally, there are many people who like to sound clever by telling you they can hack your computer. Most have no idea, and the rest are idiots. If you are still concerned, ask him what pc you have. Unless you have told him, he won't guess Apple.

Good luck, and stop worrying. 

If my answer helped you, please mark it appropriately. It's always nice to be appreciated.
Stay Safe. Stay Healthy.
Andy Bundy
Remember: the answer I give is only as good as the question asked. The more relevant information you give, the better the answer you'll receive.
0 Kudos
Reply
PinguThePenguin
  • 1
  • 0
  • 0
Just joined
2,807 Views
Message 26 of 36
Flag for a moderator

Re: Someone hacking my router

You can actually get a paper clip and find the reset button on your router and do it so everything resets to deafult then do 192.168.0.1 and change the passwords to something strong and keep your property locked in at all times. If you are 100% sure its them, contact the police as its against the law Computer Missue Act 1990. 

 

Any questions contact me.

 

0 Kudos
Reply
chenks
  • 3.65K
  • 203
  • 619
Community elder
2,806 Views
Message 27 of 36
Flag for a moderator

Re: Someone hacking my router

why have you bumped a thread that was 3 months old?
0 Kudos
Reply
brucetownsend
  • 3
  • 0
  • 0
Joining in
2,521 Views
Message 28 of 36
Flag for a moderator

Re: Someone hacking my router

I have just experienced exactly the same problem. Internet connection dropped, a 'Connection problem' page appeared with a big red 'Click me' button. The URL was http://192.168.0.1:5422/?tool_troubleshoot&mid=Troubleshoot. There's no redirection for that IP address in my hosts file, it definitely appears to have been served up by the router.

I had changed the router admin password to something more secure than the default.

At the same time, a new wifi network AP_706906981 appeared in my list, which my phone somehow connected to automatically even though I've never used it. I don't know whether or not it was related, but the timing was suspicious.

I have anti-virus running on all devices, including the phone. Virus scan found no issues.

I'm sure we have not been broken into, we have a security camera inside, and we've not had any visitors outside the family.

Factory reset and admin password change seems to have resolved the problem, but it was a bit disturbing.Click Me.png

0 Kudos
Reply
andybundy
  • 150
  • 8
  • 36
Superfast
2,509 Views
Message 29 of 36
Flag for a moderator

An e: Someone hacking my router

As an earlier post suggested, let's park the paranoia. You seem concerned by the url you posted, but it is simply a separated app/script/whatever that listens on port 5422. I cannot understand  what you expect from your hosts file, especially as a direct IP connection is given.

As for the AP_ connection, I would suggest a neighbour was playing around and set up a public and open access point. Most mobiles are configured to connect to open services like that by default.

Hacking routers, whether locally or remotely offers little to a 'villain'. Trust me, as someone who was recently hacked by a real expert, you will not see it unless you know what to look for.

Good luck. Apologies for any typos, I'm limited to a mobile, while stuck in hospital.

 

If my answer helped you, please mark it appropriately. It's always nice to be appreciated.
Stay Safe. Stay Healthy.
Andy Bundy
Remember: the answer I give is only as good as the question asked. The more relevant information you give, the better the answer you'll receive.
0 Kudos
Reply
brucetownsend
  • 3
  • 0
  • 0
Joining in
2,502 Views
Message 30 of 36
Flag for a moderator

Re: An e: Someone hacking my router

Andy, thanks for taking the trouble to reply. I really hope you get out of hospital soon 😞

I understand some of what you said. Any idea what the 'Click me' page might represent? Did it come from my router, or not? Is it a bona fide Virgin troubleshooting page (in which case, they couldn't have made it look more suspicious if they tried!)? Or something else? I don't think I'm paranoid, but it was a complete surprise and a bit concerning, and I'm also curious.

0 Kudos
Reply