Menu
Reply
Pedro54
  • 3
  • 0
  • 1
Tuning in
1,080 Views
Message 31 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Only works for a day then same issue!

 

i have reset the password on the Router so not a default password issue.

 

i find if I reset with the switch then the hub it works for today with the app.

 

must be a bug 

Tags (1)
1msmith78
  • 11
  • 0
  • 5
On our wavelength
1,059 Views
Message 32 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Yeah, I think we have confirmed that it is a definite bug with the hub itself.

 

Some of us (myself included) have never used the phone app but we are still getting this problem so I don't believe the phone app is at fault (although it certainly won't help). I have tried the pin-hole reset and I was able to get access again but I got the same results as Pedro, the next day I checked to see if I could still access the settings and found I was locked out again.   😞

Kay14
  • 3
  • 0
  • 0
Tuning in
1,048 Views
Message 33 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Thank you, this worked. I am now able to access the hub settings using the browser, won't bother reinstalling the app.

0 Kudos
Reply
Chalkywhite
  • 48
  • 0
  • 1
Tuning in
1,030 Views
Message 34 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

I too am experiencing the same issue both on the App and the web browser.

It works once rebooted then later the same issue happens, it is so frustrating!

0 Kudos
Reply
Steven_L
  • 5.28K
  • 371
  • 538
Forum Team
Forum Team
974 Views
Message 35 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hey 1msmith78,

 

Sorry that you are experiencing this issue with your hub @1msmith78.

 

You mention that you have been locked out, is that the password not working or the page doesn't open in time and times out?

 

When you did the pinhole reset, how long did you hold the reset button in for? You should hold this button in for around 60 seconds for a full reset to take place.

 

 

Regards

Steven_L

0 Kudos
Reply
1msmith78
  • 11
  • 0
  • 5
On our wavelength
968 Views
Message 36 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hi @Steven_L

Thank you for your reply.

The issue is that we are constantly told that someone else is signed in to the settings. Restarting the hub has no effect.

I did a full pinhole reset - this worked and I was able to log in.

Next day, was told that "someone else was signed in to the hub".

There is a bug with the hub that makes it think that someone else is logged in - multiple people in this forum have confirmed the same.

The only way to log back into the hub is to reset it using the pinhole but this only enables access for a few hours until the bug occurs again.

This is not an issue with an incorrect password or timing out.

Thanks.

 

Steven_L
  • 5.28K
  • 371
  • 538
Forum Team
Forum Team
958 Views
Message 37 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hey @1msmith78,

 

I have sought some advice from a colleague and they have said we would need to send out a new hub to get this issue resolved as you should be able to get into your settings after one reset of your hub.

 

I have arranged for this to be sent out to you, all the information that you need about your delivery can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.

 

Regards

Steven_L

0 Kudos
Reply
Lauraaaa
  • 4
  • 0
  • 2
Tuning in
953 Views
Message 38 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Are you sending hubs to everyone else whose app doesn’t work?

thanks 

Laura

Steven_L
  • 5.28K
  • 371
  • 538
Forum Team
Forum Team
950 Views
Message 39 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hey @Lauraaaa,

 

I have arranged for a new hub to be sent out to 1msmith78 as they werent able to access their hub settings via the settings web page and also because their hub was not fully resetting, which could have created service issues with the hub. 

 

Are you able to log into your hub settings via 192.168.0.1?

 

 

Regards

Steven_L

0 Kudos
Reply
Funda
  • 1
  • 0
  • 0
Settling in
918 Views
Message 40 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hi,

Unfortunately, i'm not using an app, I am just using my web browser to access 192.168.0.1

0 Kudos
Reply