Yeah, I think we have confirmed that it is a definite bug with the hub itself.
Some of us (myself included) have never used the phone app but we are still getting this problem so I don't believe the phone app is at fault (although it certainly won't help). I have tried the pin-hole reset and I was able to get access again but I got the same results as Pedro, the next day I checked to see if I could still access the settings and found I was locked out again. 😞
I have sought some advice from a colleague and they have said we would need to send out a new hub to get this issue resolved as you should be able to get into your settings after one reset of your hub.
I have arranged for this to be sent out to you, all the information that you need about your delivery can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.
I have arranged for a new hub to be sent out to 1msmith78 as they werent able to access their hub settings via the settings web page and also because their hub was not fully resetting, which could have created service issues with the hub.
Are you able to log into your hub settings via 192.168.0.1?