Menu
Reply
Debbied30
  • 32
  • 0
  • 6
On our wavelength
4,149 Views
Message 11 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hi I am having the same problem. When I put the IP address into my browser, it says someone else is logged in and to try later. 
Who pray is the someone else here please? 

Dereklad
  • 312
  • 1
  • 34
Fibre optic
4,135 Views
Message 12 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

the same here,cant log in as someone is allready logged in,its stupid🤷🏼‍♂️








Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..v6 box
Ps5& .
+size 9 feet..iphone 11 plus..
0 Kudos
Reply
Lisa_CC
  • 4.11K
  • 240
  • 490
Moderator
Moderator
4,081 Views
Message 13 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hello Dereklad,

 

Can you confirm whether you see this message in the App? What are you trying to do? I ask as if it's a bug in our App, we can feed this back however we wouldn't want you to be still stuck with trying to do what you was trying to do. Please let us know so we can help.

 

Thanks,

 

Lisa

0 Kudos
Reply
Tankgirl
  • 31
  • 1
  • 2
On our wavelength
3,964 Views
Message 14 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Same message every time on the app - fed up with it now

C0504887-C5E0-49BD-944F-217DA209D24B.png

Msdeaks
  • 1
  • 0
  • 1
Joining in
3,954 Views
Message 15 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hi Forum Team

i have had this problem for weeks, trouble shooted as per suggestions and nothing seems to work. 
I am trying to pause wifi to my kids devices and so it’s been very frustrating not being able to access the app because apparently someone else is signed in!! 

John_GS
  • 9.19K
  • 494
  • 831
Forum Team
Forum Team
3,908 Views
Message 16 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Hi all, sorry to hear of the app issues.

 

Please could you do a PIN reset on the router for me and then delete/re-install the app?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Gleefull
  • 4
  • 0
  • 4
Tuning in
3,834 Views
Message 17 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

I’ve recently had Virgin installed and have the exact same issue. However, I’m not sure that the app is the problem here.  Like many others, I can’t access the hub settings from a browser either (same error message, someone else logged in when there isn’t). This would suggest to me that the glitch is with the Hub 3 and that it needs a software update. The only solution that appears to work for anyone (including me) is a hub reset, and this is only a temporary fix. VM - sort your hub out! 

Adduxi
  • 3.2K
  • 249
  • 695
Very Insightful Person
Very Insightful Person
3,825 Views
Message 18 of 70
Flag for a moderator

Re: Someone else signed in to hub settings


@Gleefull wrote:

I’ve recently had Virgin installed and have the exact same issue. However, I’m not sure that the app is the problem here.  Like many others, I can’t access the hub settings from a browser either (same error message, someone else logged in when there isn’t). This would suggest to me that the glitch is with the Hub 3 and that it needs a software update. The only solution that appears to work for anyone (including me) is a hub reset, and this is only a temporary fix. VM - sort your hub out! 


Can't agree.  I never have this issue with my Hub 3, but I've never used the app. There are too many threads here on that app, that would point to the app rather than the Hub.  Best thing about the app is it can be uninstalled ....  😉

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Gleefull
  • 4
  • 0
  • 4
Tuning in
3,813 Views
Message 19 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Maybe the majority of complaints are about the app because that’s how most people try to access the hub settings.  If the app is the problem, why does resetting the hub temporarily fix it whilst reinstalling the app doesn’t? 😉

0 Kudos
Reply
Tankgirl
  • 31
  • 1
  • 2
On our wavelength
3,809 Views
Message 20 of 70
Flag for a moderator

Re: Someone else signed in to hub settings

Did this but 2 days later back to same message again. For me this has been worse since installing the WiFi booster a couple of months ago 

0 Kudos
Reply