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BarryP1981
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Some devices not connecting to WiFi

Hi all

Our phones, my tablet and Now TV stick all connect to out WiFi no problem, however laptop and smart tv do not. Any suggestions of why this is happening and what I can do to fix it? Thank you 

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Forum Team
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Re: Some devices not connecting to WiFi

Hi Barry,

 

Thank you for reaching out to us in our community and a very warm welcome to you.

 

I am sorry to see you are having problems trying to connect your TV and laptop to your WiFi, have you tried connecting them via an Ethernet cable?

 

What happens when you try to connect them, what error message do you get?

 

Have you looked on the manufacturers web site for any trouble shoots ETC?

 

Kind regards

 

Paul.

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Ann_Droid
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Re: Some devices not connecting to WiFi

Hi

Do you have a

2.4 Ghz   and   5.0 Ghz   Wi-Fi frequencies?

Old(er) kit may only have 2.4 capability.

Sometimes it can help to rename the frequencies / or just double check if there are 2 with the same name.

WhiffyOne

WhiffyOneToo

and adjust accordingly.

 

Whiffy1.png

 

 

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Ann_Droid
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Re: Some devices not connecting to WiFi

Whiffy1.png

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BarryP1981
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Re: Some devices not connecting to WiFi

Hi Paul 

They connect no problem with the Ethernet cable, just a bit of a nuisance when I can’t use the laptop in a different room. All devices used to connect no problem, only recently there is an issue. 

There are no error messages, the WiFi is visible on my devices it’s just not connecting to it 

 

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BarryP1981
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Re: Some devices not connecting to WiFi

Hi Ann 

Thanks for your reply. I’m unfortunately not too tech savvy but will try and have a look at this. 

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