Some Ethernet points dont work

[Indiekid007]

Hi

I have had a problem for a while and I have reset rebooted and left hub unplugged for a while . I am only able to plug in a couple of the ethernet points , if I plug in too many they all stop working.  Do I need a new hub ? 

[Tudor]

Possibly, but first you need to try a pin-hole reset of the hub. Hold the switch in for at least 60 seconds and then the hub will reboot, do NOT power cycle the hub.

If the problem then still persists then:

Call Customer Services on 0345 454 1111 or if you have a VM landline 150

[Gareth_L]

Hello Indiekid007

Thanks for your post and sorry to hear the damaged ports 

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

[Gareth_L]

Hello again Indiekid007

I can appreciate you message asking if this is s secure way of helping

Just to reassure you 

I am an employee of Virgin Media that works on the Forums daily 

If you need to check you can here 

Gareth_L