Solid red power light on Hub 3

[mazj_uk]

We have had a solid red light on our Hub 3 for the past 6 days. 

No area faults identified.

Several pinhole resets done.

Hub not overheating but turned off for 45 minutes and restarted as cold. Hub has plenty of ventilation.

No issue with internet speed. 5ghz signal is consistent, 2.4ghz signal drops out a few times a days. 

Turned off 2.4ghz signal and restarted. Turned into modem mode and restarted. 

Checked all cabling.

Spoken to a Faults Advisor for 45 minutes on the phone, various checks and reboots done. Still solid red light and advised nothing more to be done, monitor for 24 hours. 

Any help as to the cause and fix of the red light would be much appreciated.

[Tom_F · Accepted solution]

Thanks for your reply mazj_uk. I've booked a visit from an engineer - you will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.

Please keep us posted with how the visit goes, or let us know if we can help with anything else.

Tom 

[mazj_uk]

Update: This has now been resolved with an engineer replacing the router.

[lotharmat]

Brilliant! - Glad that's sorted!