Solid red light

[hh7901]

I have had a hub 3 for some years now , positioned in the same well ventilated location, it recently changed to showing a solid red light.

I have rebooted, checked all connections and read what I could. The upper part of the hub is warm but not hot.

I have recently installed new 360 boxes ( which also have problems but that is another post) but I cannot see that these would have  caused the red light to come on.

Any suggestions

[Tudor · Accepted solution]

Your hub needs replacing, a VM staff member will get to your post shortly.

[hh7901]

Thank you Tudor for your response.

[Paul_DN]

Hi hh7901,

Thank you for reaching out to us in our community and welcome, sorry to see your Router is potentially over heating and needs a replacement, so I can get a technician or replacement arranged I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi hh7901,

Thank you for joining me in a private chat and clearing security, as advised a technician has been booked for you, if you need to either reschedule or cancel for any reason this can be done Via your online account.

Please let us know how you get on, please reach out if you need any further help.

Regards

Paul.