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Solid red light

pierre214
Joining in

on ‎10-01-2022 22:24

Hi all - the power light on my super hub 3 is showing solid red and all the Ethernet connected devices are no longer responsive. The router hasn’t moved and isn’t warm, usual reset hasn’t changed things…any ideas?

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6 REPLIES 6

gary_dexter
Alessandro Volta

on ‎10-01-2022 22:56

Are you in modem mode?


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pierre214
Joining in
In response to gary_dexter

on ‎11-01-2022 06:41

Thanks Gary yes it’s in modem mode

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Martin_N
Forum Team
Forum Team

on ‎11-01-2022 08:18

Hi pierre214,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your broadband. 

I have been able to locate your account on our side and can see you have a reported fault in your area.

This is SNR fault. The reference for this is: F009522266. The estimated fix date is: 13 JAN 2022 15:00.

Can you confirm for how long the red light has been showing on the hub?

^Martin

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gary_dexter
Alessandro Volta

on ‎11-01-2022 08:20

If you’re in modem mode the hub3 shows a permanent red/magenta light all the time anyway


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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pierre214
Joining in
In response to gary_dexter

on ‎18-01-2022 19:04

Thanks a lot guys, this is now resolved.

best,

peter

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Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to pierre214

on ‎21-01-2022 10:41

Hi @pierre214

 

Great to hear the issue is now resolved, have a great weekend!
 

Regards

Travis_M
Forum Team

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