Solid red light super Hub 3

[Sebby66]

I have solid red light on superhub 3  dropping out internet can confirm its in ventilated position and standing upright .

Have tried to reboot and full reset . But goes red straight way after starting up .

Getting worried after reading all these posts about overheating . Hope hear from VM team thanks 

[jbrennand]

Post up a photo of the red light and see what VM say

[Adri_G · Accepted solution]

Hello Sebby66, thanks for bringing our attention to this matter.

We're sorry to hear your hub 3 has a red light on and none of the fixes has worked for you so far, could you also advise if this is affecting your services in any way and whether the hub is also overheating?

We are eager to hep out, please let us know and we can assist further with this.

[Sebby66]

Hi thank you for responding the speed has dropped a lot I have the 213 mbs and at moment only getting about 90mbs and dropping out to 

[Sebby66]

Thanks adri in reply to your question router is getting warm and dropping signal frequently 

Hope you can help as it's getting worse now 

[Matthew_ML]

Hey Sebby66, thank you for reaching back out with this information.

Okay so I am going to send you a PM, so we can get this resolved for you.

Please can you look out for the purple envelope. Thanks 

[Daypaula]

Tried all fixes, red light still solid line.  Speed keeps dropping in and out. Router is hot. Can you help please

[Chris_W1]

Hi Daypaula, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the hub 3 and that it is running hot. 

I will send you a private message so that this can be looked into further for you. 

Please keep an eye out for the purple envelope. 

Chris.