Solid red light on my router even after reset

[DaiBowen]

Hi, I have a solid red light on my router. I have cleared space all around d it to keep it cool and after that not working, I have reset it using the button on the back. The red light is still on. What is the next step?

Thank you

[g0akc]

Wait here for a forum rep or call VM

likely need a new hub

[Ryan_N]

Hi DaiBowen, 

Thank you for your post and welcome to the forums. 

I appreciate you letting us know what you have attempted already - just to confirm, are there any issues with your services at the moment or is the hubs light just red? 

Cheers, 

Ryan. 

[DaiBowen]

Hi,

No issue with the service as yet so it is just that the light remains red. I have made sure that there is nothing obstructing the hub so it won't over heat and, 2 nights ago, I reset the hub but the light has stayed a constant red.

Thank you

[Adri_G]

Hey DaiBowen,

Thanks for posting here on our community forum 🙂

Sorry to see you have a red light on the hub and it comes back after rebooting and re-setting it.
I will be able to help, so I can do this for you I will send you a PM now.

Please check the top-right corner of our forum and you should see a purple envelope.
Click this and you'll see my message.

[Adri_G]

That's brill, I can view the account now David 🙂

I have ran the necessary checks and based on the info you gave since the light is coming back red we will have to get the hub replaced.
To do this, I will book you in for a technician visit now - Could you please advise if you can be at home to send someone for this today between 4pm and 7pm?

Let me know if this suits you or I can check for future dates based on your availability - thanks 🙂