on 23-05-2022 21:17
I just received my Hub 4. Connected it up but it has a solid red light. Rebooted and reset several times but with the same result. The solid red light. I've checked all connections and they are okay. Now had to reconnect the old Hub to get access to the Internet.
Any clues as to what's going on?
on 23-05-2022 22:06
on 26-05-2022 08:57
Hi MikeJ57
Welcome to the Community and thank you for getting in touch.
I am very sorry to hear you are experiencing issues with setting up your new equipment.
As Jbrennand has advised, the new equipment will need activating in order to work. Instruction on how to do this should have been supplied with the quickstart pack.
Can you please let us know if you have been able to speak to the team to arrange the activation or if you still require assistance?
Let us know and we will be happy to assist further.
Thanks
on 26-05-2022 11:04
The problem has now been resolved. It did take 3 phone calls to get it sorted but it's working fine now.
on 28-05-2022 11:15
HI MikeJ57, thanks for the message and sorry to hear that you were having issues with the Hub and this is not the experience we want you to have with us. I am glad to hear that you have now managed to get this resolved. ^Chris.