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Phercater · ‎12-05-2023

Hi, I have had a solid red light on my Hub for the last 2/3 weeks, have tried to reset/turn on off and nothing. Coincided with poor broadband at home?

Cardiffman282 · ‎12-05-2023

Call it in as a fault. It will need replacing by an engineer.

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

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Cardiffman282 · ‎12-05-2023

Call it in as a fault. It will need replacing by an engineer.

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Tudor · ‎12-05-2023

Yes the hub probably needs replacing, but is nothing to do with your poor broadband. This problem will need investigating when you have a new hub.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Travis_M · ‎12-05-2023

Hi @Phercater

Thanks for posting on our community forum and so sorry to hear about the issue with your broadband hub.

I am going to drop you a private message now to collect some more information and investigate further. Keep an eye on your inbox for a message from myself.

Regards

Travis_M
Forum Team
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Solid Red light on my Virgin Hub (Broadband)