Solid Red light appeared on Hub 3

[Hully333]

Still have internet connection, everything seems fine apart from solid red light on the Hub.

I have rebooted it several times, but red light returns.

Does this indicate a fault with the server? Maybe TV or phone etc

[Gareth_L]

Hello Hully333.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with Hub 

Can you please make sure its upright, in a well ventilated place and away from any direct source of heat.
I'd like to take a look into this for you as we will need to swap it.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks so much Hully333 for your private message and confirming your address, I have now booked you a visit for the hub swap – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Can you please let me know how the visit went.
Gareth_L