on 05-11-2021 19:46
Can someone help? solid red light on for the last few days, not over heating and no connection issues. Switched on/off reset etc.
05-11-2021 20:07 - edited 05-11-2021 20:07
This is now the the preferred procedure for dealing with this issue.
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First ensure that the Hub is in normal router mode and not in modem mode where the light is "magenta" which looks red in some lights...
Then turn the power switch off on the back of the Hub and unplug for 5'..
Ensure the Hub is upright, in a well-ventilated location, and if at all possible, out of direct sunlight.
Then plug in and use the power switch to turn the unit back on.
If the Hub does not boot up, or boots back up and the red base light persists, swap the unit.
Follow this and report back here
on 05-11-2021 20:41
Thanks for replying, yes tried all you suggested yesterday still have the solid red light
on 06-11-2021 08:22
Hi Fran9
Thanks for posting. So sorry about the red light. One more check. Please can you do full factory reset of the hub (ignore where it says for 10 seconds, do it for 60)
It should boot up after 7/10 minutes. Let me know if that fixes it or not.
Best,
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on 06-11-2021 10:59
Ok thanks , my husband is working at the moment so I will do the reset tomorrow and let you know.
on 06-11-2021 11:57
in the mean time you should take the red light for what it is - a warning that the hub is over heating - so it would be prudent to turn it off at night and if you are not in the house - its likely a faulty led or the circuit controlling it but the red light indication is there for a good reason
on 06-11-2021 13:30
Hi Fran9.
Would you be able to do the following for us in the meantime?.
Thanks
Chris.
on 06-11-2021 14:26
@Chris_W1 wrote:Hi Fran9.
Would you be able to do the following for us in the meantime?.
- Turn the power switch off on the back of the Hub.
- Ensure the Hub is upright, in a well-ventilated location, and if at all possible, out of direct sunlight.
- Then use the power switch to turn the unit back on. The Hub should now operate normally
Thanks
Chris.
and if it does not and still shows a red light - what then - that advice seems to be missing
on 06-11-2021 14:39
Thanks, just tried this and switched back on, still have the solid red light
on 06-11-2021 14:47