Solid Red Power LED on Superhub 3

[Sheepasleep]

I don’t seem to have any problem with my upload or download speed, but I’ve noticed in the last couple of days that my Superhub 3 power LED has changed from white to solid red, which I believe indicates an overheating issue?

The hub is certainly quite warm, but I don’t know if I’d call it hot. It’s on a table as ventilated as I can get it, given that the engineer cut the coax cable to it too short when he visited 2-3 months back and the router was relocated from upstairs to downstairs because I was told that the phone line now needed to connect into it as well.

I don’t know if this is just being caused by the warmer weather (it’s 28.5C in the house at the moment), or if the red LED indicates a more serious issue.

Should I just ignore this if my connection speeds seem okay?

[Tudor]

Please turn off the hub for half an hour and then turn on again. Of the red LED persists the hub will need replacing. A VM staff member will get to your post soon.

[Sheepasleep]

Thank you. Unfortunately that’s made no difference.

Connection speeds still look fine but I’ve got a solid red light power LED still.

[Martin_N]

Hi Sheepasleep,

Thank you for your post and updating us with regards to the hub light. 

We will need to get this replaced for you. 

I will private message you to confirm some details. 

^Martin

[Sheepasleep]

Hi Martin, I DM’d you 8 hours ago but haven’t had a reply.

I assume the hub is safe to use in the meantime?