Solid Red Light SuperHub3

[Hackarin]

My hub has a solid red light despite being well ventilated and has been rebooted several times.

It is a brand new hub installed only 2 weeks ago as a replacement for the previous hub 3.

This is affecting my working as I work from home.

[Tudor]

Please confirm you are running in router mode.

[Gareth_L]

Hello Hackarin

Thanks for your post 

I have checked from here and its not in modem mode,

So we need to get this replaced sorry 

Just make sure its in a cool place and away from any source of heat 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello Hackarin

hanks for those details 
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
 Can you please let me know how the visit goes 
Gareth_L

[Hackarin]

Can I reschedule my appointment? I won’t be able to get home from work in time for the time slot and my wife will be asleep getting ready for a night shift.

[Hackarin]

I marked as FIXED as I want to avoid charges. Please reschedule me for Tuesday. Thanks.