on 13-02-2021 14:56
Hi all,
I’m hoping someone can help me here as I don’t want to be without internet for the whole weekend.
I’ve been having issues over the past few days with the Super Hub. Internet would cut out completely and would show a solid green power light and the internet light would flash green.
Usually I could just reset the Super Hub and it would come back within 10 mins.
I’ve had a look online but can’t see anyone with the same issue as this. Nor does the support section of Virgin Media list an example issue with the lights in this combination.
I have booked an engineer to come out and take a look at the issue on Monday but thought I would check with the community to see if anyone has experienced similar and whether they found a fix.
Please, any advice you can give would be appreciated.
on 13-02-2021 15:55
on 13-02-2021 16:47
Thanks for replying John.
I did mention it was the Super Hub 3.0 in the title.
Unfortunately it’s only an issue that is affecting me. No issues with network outages in the area.
I was just hopeful someone else might have the same problem as me and find out how it was resolved but it looks like I may just have to wait for the engineer.
13-02-2021 17:19 - edited 13-02-2021 17:23
Note to self.... read the post title 🙂
All you can do is try the pinhole reset again - hold the pin in firmly for a full 60 seconds with Hub switched on through out and dont switch it off afterwards. Also do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.
You could post up the Hub stats (downstream, upstream, network logs) which might reveal where the issue is but its likely that only a VM tech can fix it - but worth posting here to see
on 13-02-2021 18:56
It’s all good 😊 I probably should have reiterated in the post!
Is the pinhole a factory reset? It’s a good point, I haven’t tried that yet. Only turning it off and on again several times.
I’ll give it a go now and report back.
The connection to the Hub is super secure. Though when I tried the connection out of the wall it did feel a little loose but weirdly I couldn’t tighten it anymore so I wonder if it’s some sort of fault within the box itself or maybe the cable?
I’m not sure how to post the Hub stats. Any guidance on how to do it?
on 13-02-2021 19:25
Tried the reset button and didn’t solve the issue sadly. It has caused another light to appear though.
Alongside the solid green power light and flashing green internet light, there’s now a solid green WiFi light. No idea what that means.
on 13-02-2021 19:47