cancel
Showing results for 
Search instead for 
Did you mean: 

Solar dongle / modem connection problem

Mambo854
Joining in

Hi, 

I'm hoping you can help with a solution to this. I have recently had solar panels installed and when the fitters were trying to connect up the dongle to my virgin hub, they were unable to see it from their app.

The FoxCloud app is able to see all other WiFi around but cannot pick up either my hub or the booster. Having spoken to the installation company, apparently this is a known problem with Virgin Media but I'm unclear what needs to be done to fix it other than speaking to someone in Virgin Media to make some changes ( again no one can really tell me what these are ).

I therefore have solar panels installed that I'm unable to connect to, to monitor which is far from ideal!

Has anyone come across this issue before?

Thanks in advance for your help.

10 REPLIES 10

Thanks so much for all the advice, I'll make the changes you suggest.

I then need to get the company to come back round and try to connect their app up again as I don't have access to the app yet to do that myself, I need them to connect it first.

It would be a lot easier if I just had access myself and could then troubleshoot in real time!

I'll post back as soon as they have tried to connect again.