Smart support remote fix

[chutuk]

Hi all, 

I'm a Gig1 customer and I received an SMS and email from Virgin Media this morning with the below message. 

Just wondering if anyone can tell me anything further about what the issue was and what fix was applied.  I've not noticed any issues with my Internet connection so bit puzzled by it. 

The message :

"We know that staying connected is everything. That’s why our smart support uses clever tech to check broadband performance in the background – and we’ve noticed that your connection isn’t as fast and reliable as it should be.

Don’t worry, we’ve already applied a remote overnight fix that should do the trick, but we’ll continue to monitor things and be back in touch within 48 hours with an update – so there’s no need to contact us. For now, just kick back, relax, and continue your online adventures."

Thanks

[Adduxi · Accepted solution]

Have a look at this article https://www.ispreview.co.uk/index.php/2024/07/virgin-media-uk-start-phase-2-of-smart-support-to-boos...

Could be what the email is about?  I would suggest the “remote” fixes would be around WiFi? I can’t imagine this software can move cables to different taps etc.  😊

[Client62]

Please tell me this is not yet another way of forcing the Hub back
into the endless glitches of Smart Wi-Fi & Auto Channels.