on 29-03-2021 09:11
I bought myself a smart light bulb and it doesn’t seem to be able to connect to my WiFi, looked this up and it’s due to it only connecting to a 2.4ghz router but mines a dual 2.4 and 5ghz, is there a way of changing this to only 2.4ghz only?
tried typing my IP address on a URL and it comes up with server not reached, not able to do it that way. Any help please?
Answered! Go to Answer
on 29-03-2021 10:32
@Aaronjay23 wrote:tried typing my IP address on a URL and it comes up with server not reached, not able to do it that way. Any help please?
What IP address were you using?
Preferably use a wired connection, with a laptop or PC and go to http://192.168.0.1/
If you still can't reach that page, which is the hubs GUI, to login try rebooting the hub and try again after say 10 mins.
You will need the admin password which is printed/sticker on the hub. It's NOT the Wi-Fi password.
on 29-03-2021 09:44
on 29-03-2021 09:53
I assume you are trying to setup the bulb by using a mobile phone app?
In this case the mobile phone you are using must be connected to the 2.4 band during the setup.
As suggested you can do this by changing the name of the 2.4 band on the router.
The alternative is to disable the 5GHz band during the setup process.
Once it's working you can reenable the 5GHz band again.
on 29-03-2021 10:32
@Aaronjay23 wrote:tried typing my IP address on a URL and it comes up with server not reached, not able to do it that way. Any help please?
What IP address were you using?
Preferably use a wired connection, with a laptop or PC and go to http://192.168.0.1/
If you still can't reach that page, which is the hubs GUI, to login try rebooting the hub and try again after say 10 mins.
You will need the admin password which is printed/sticker on the hub. It's NOT the Wi-Fi password.
on 30-03-2021 07:28
Unable to log into router, type in my IP in a url and it comes up with server cannot be reached
on 30-03-2021 07:29
Unable to do this unfortunately
on 30-03-2021 07:42
@Aaronjay23 wrote:Unable to log into router, type in my IP in a url and it comes up with server cannot be reached
I’m not clear what you mean by this. What IP did you type in?
Can you just use the link I provided earlier and again below - does that work?
on 30-03-2021 07:43
@Aaronjay23 wrote:Unable to do this unfortunately
Unable to do what?
on 30-03-2021 07:50
Able to log into this, how do I now change the 5ghz to 2.4ghz? Thank you!
30-03-2021 07:52 - edited 30-03-2021 07:54
Advanced -> wireless-> security
give the 2.4 and 5ghz bands different names
whilst you’re there, disable channel optimisation in advanced wireless smart WiFi...