on 23-11-2020 00:07
I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help?
I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope.
on 26-11-2020 09:13
Hi,
I thought I replied last night but it's not showing up for me for some reason.
I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it.
on 26-11-2020 13:16
Thanks for your reply @kevlewis7
We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do.
Thanks,
Hollie - Forum Team
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on 26-11-2020 13:19
Thank you
on 30-11-2020 16:24
Hi there @kevlewis7
Just popping back to see how things are and if you've been able to connect the bulbs.
We're still looking in to this, thanks for your patience.
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 30-11-2020 16:28
Hi Hollie,
No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it.
on 30-11-2020 16:36
Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP.
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 04-12-2020 15:43
Hi there @kevlewis7
Just popping back as we have been investigating issues with the bulbs for you.
Can I just check you've tried the following:
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 24-12-2020 18:14
Hi,
I've tried both these options and my Hub 4 still won't connect to the TCP bulb.
Has there been any updates on this problem?
on 16-02-2021 10:27
Is it one bulb only that you have?
One of my TCP of bulbs failed after a day (10 sec blinking, unable to reset). I’ve had loads of range issues connecting TCP bulbs and plugs to VM equipment. I think you really need a TCP hub which they don’t do.
Get another product is my advice, The TCP stuff just can’t deal with British masonary.
I am on a hub 2.